Sales Support Coordinator

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

We have a fantastic opportunity for a truly team-centric Sales Support Coordinator to join our Global Corporate Sales team!

This small but very busy support team looks after both internal and external customers, and no day is the same. The Sales Support Coordinator role would be a great opportunity for someone looking to build on their Sales Support or Customer Support career, within a truly people-focused environment.

As a Sales Support Coordinator you will:

• Create customer quotes and invoices
• Respond to both external and internal customers ensuring timely resolution to queries and accurate reporting within Salesforce
• Have daily communications with Sales Managers, our Customer Services Team, customers and other departments as needed
• Handle customer correspondence, quotations, orders, access issues and other requests via email and telephone
• Produce reports relating to our various titles, including price information for customers, subscription agents and Sales Managers
• Use internal systems and databases to investigate and answer customer queries regarding subscriptions and Open Access, run quotes, prepare invoices, and compile details on Journal Collection title lists and prices

In order to be successful in this role you will:

• Be a true team player who sees the value in collaborative working, sharing a busy workload, and providing support to a wider team
• Be truly customer focused and see the value of excellent customer service
• Want to be accountable for the part you play, and take pride in the importance of your role
• Be someone who wants to understand the Why of things, and who sees their role and its impact in the context of the wider business
• Be comfortable with change and be able to adapt quickly
• Be process driven and detail oriented
• Have excellent time management and organizational skills, including experience of working to tight deadlines
• Be comfortable with using several different IT systems at once
• Have experience of and be comfortable with Microsoft Office programs (Outlook, Word, Excel), and be willing to learn further

Location: This role is offered on a truly balanced working model with the successful candidate using our Milton Park (Oxfordshire) location as their office hub.

Closing Date: Applications will close on 26th July 2024

What we offer in return:

• A salary of between £26,000 and £28,000 pa
• An excellent work/life balance with a fantastic, flexible working culture
• 25 days annual leave per year plus a day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company funded single cover private medical insurance
• Employee assistance programme – offering 24/7 well-being support
• Share Match – Plan that matches every share purchased with two free shares.
• Pension scheme
• Life assurance, plus optical and medical care

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/

Taylor & Francis Group an Informa Business

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.

To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.co