Process Improvement Analyst

Reporting to the Head of Governance and Compliance, we are seeking a detail-oriented Process Analyst to join our team. This individual will be responsible for managing our central process document repository and driving business improvements within the organisation. The ideal candidate will have a passion for process optimisation, strong analytical skills, and the ability to collaborate effectively with various teams.

This is a hybrid role, working 1x day per week from any of the below office locations & 4x days per week from home.

Daventry, Northamptonshire

Quedgeley, Gloucester

Fazeley, Tamworth

Key Responsibilities

Manage Document Repository:

• Organise, update, and maintain the central process document repository.
• Ensure all process documentation is accurate, accessible, and up to date.
• Implement a system for the regular review and approval of processes.
  
  
  

Business Process Improvement:

•  Identify opportunities for process enhancements and optimisation across departments.
•  Analyse existing workflows to reduce redundancy and improve efficiency.
•  Lead small-scale process improvement projects from initiation to execution.
• Ability to develop and implement solutions aimed at enhancing operational efficiencies and productivity as part of continuous improvement initiatives.
  
  
  

Collaboration and Training:

•  Work closely with cross-functional teams to gather feedback on existing processes.
•  Facilitate training sessions and workshops to educate staff on new processes and improvements.
•  Serve as a point of contact for process-related inquiries and support.
  
  
  

Reporting and Analysis:

•   Develop key performance indicators (KPIs) to measure the effectiveness of processes.
•   Prepare regular reports on process performance and improvement initiatives.
  
  
  

Requirements

Qualifications

• Bachelor's degree in Business Administration, Process Management, or a related field.
• Proven experience as a process analyst or in a similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in process mapping tools and document management systems including Triaster and recognised experience with Microsoft Visio.
• Familiarity with project management or business analyst methodologies is a plus.
  
  
  

Benefits

• Salary up to £45,000 per annum depending on experience
• Hybrid working
• Free onsite parking
• Royal London Pension
• My Marlowe Rewards platform including access to virtual GP
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Paid Recommend a Friend Scheme (up to £2000* for successful referrals)
  
  

WCS Group of companies are committed to equal opportunities for all people and recognise the value of having diverse teams that represent the communities we serve. We encourage and welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.