Order Processing Assistant

Order Processing Assistant

Banbury environs (own transport essential)

Permanent, full-time

Hybrid working (3 days onsite, 2 days home-working)

ABOUT WEBER:

At Weber-Stephen Products, grilling is a passion that’s reflected in everything we do. Our goal is to share this passion and spark inspiration with the people who matter most – our grilling community. Weber has been the world’s premiere manufacturer of charcoal and gas grills and accessories since 1952. If you have the desire to work for a company that is recognised for exceptional quality products and high customer satisfaction, employment with Weber may be right for you. We provide a friendly working atmosphere with an environment of growth and opportunity through innovation, pride, and excellence.

ABOUT THE JOB:

This is a fantastic opportunity for someone with at least 12 months experience in Order Processing/Logistic Processing/Customer Service to join our world class brand, in our new office (Banbury area.)Order Processing is at the heart of our business – working in tandem with Logistics, Sales, Finance and Customer Services. You will be part of a dedicated team who support B2B customers across the UK and will have a mix of dedicated key accounts and some “ticket based” accounts.

You will be responsible for the successful completion of all order processing activities from receipt to final invoice. Most of the work is done via email so excellent English skills are essential. We are particularly keen to hear from candidates who have experience of SAP S4 or a similar CRM system.

Some of your key responsibilities will be:

• Editing and record keeping of orders and inquiries from customers and Sales Representatives via, email, EDI and phone, using Zendesk to monitor progress
• Liaising with our Logistic Department/Logistic Provider for product and delivery queries
• Managing of backorders
• Processing of returns, delivery issues and credit notes
• Maintaining a clear and auditable trail of all communications
• Effective and timely communication with relevant internal or external stakeholders
• Providing a premium and efficient customer focused service

ABOUT YOU:

• Previous experience in Order Processing or Logistics Processing or Customer Service Processing or similar
• Experience of SAP S4 or similar CRM system
• Good knowledge of Microsoft suite: Word, Excel, Outlook, Teams
• Excellent English language skills, confident communicating in writing and verbally with a wide range of customers and stakeholders
• Customer Service: Excellent customer service skills. Consistently strive to delight customers and find clear and positive solutions to queries
• Attention to detail: Demonstrate attention to detail in all task, ensuring accuracy and consistency in all communications and materials
• Time management: Excellent organizational and time-management skills, with a demonstrated ability to effectively prioritize tasks and meet deadlines in a fast-paced and evolving environment.
• Flexibility and Adaptability:Adapt quickly to changing priorities and evolving situations. Demonstrate initiative and consider multiple options and solutions.
• Initiative and Commercial Acumen: Proactive, initiative-driven with a track record of taking ownership and driving tasks through to completion. Excellent problem solving skills and a pragmatic approach to challenges, with the ability to think critically, demonstrate commercial acumen and propose solutions.

BENEFITS:

• Bonus plan
• Non-contributory pension
• Private medical insurance
• Medical Cash Plan
• Additional Christmas leave
• Weber Welcome package
• Company Events and Discounts

HOW TO APPLY:

Please send your CV and a cover note detailing your notice period and salary expectations.

Email: emeacareers@weberstephen.com

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Application question(s):

• Do you have your own transport as our office is not covered by public transport
• Please advise of your salary expectations

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• Banbury (required)

Work Location: Hybrid remote in Banbury, OX15 4FF