Demo
Visitor Experience Team Members
Contract: Fixed term until 30th June 2025
Starting Salary: £24,308 FTE per annum pro rata (from 1 April 2025) depending on hours (YMT Grade 1)
Hours: Various shift patterns for a number of roles ranging between 14 to 35 hours. All patterns include Saturdays and/or Sundays.
We have a number of exciting opportunities to work at either the Yorkshire Museum, York Castle Museum or York Art Gallery as a Visitor Experience Team Member. We are seeking warm and friendly individuals to join our Visitor Experience team who create a welcoming and engaging experience for all our visitors as we reopen our sites.
As a Visitor Experience Team Member, you will welcome visitors to our sites and actively promote the visitor offer. You will deliver excellent customer service and ensure that our visitors have an excellent experience. You will be involved in different aspects of the visitor experience; including interacting with visitors on galleries, delivering entertaining talks and tours, ticket sales and retail as well as providing information, supporting events and ensuring the safety of our visitors and security of our buildings and collections.
We are looking for people with customer service experience, preferably in a similar environment, who have a desire to exceed the expectations of the visitor and provide a memorable and personal experience for them. You will be able to empathise with others and show consideration and understanding towards a diverse visitor demographic.
As an organisation York Museums Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
How to apply:
If you wish to be considered for this role please download the relevant documents from our website at: www.yorkmuseumstrust.org.uk (click on 'About Us' then 'Vacancies') and send your CV, covering letter and Equal Ops form to recruitment@ymt.org.uk
We are not able to consider applications that are submitted on really.
Dates to bear in mind…
Closing date for applications is 09:00 on 14 March 2025
Interviews are to take place on 25 March and 26 March 2025.
Job Type: Fixed term contract
Pay: £24,308.00 per year
Work Location: In person