Onboarding Analyst

Department: YUR - 2050 - Onboarding

Location: Nottingham

Compensation: £25,000 - £30,000 / year

Description

Reports to: Operations Delivery Manager
Location: Nottingham
Working hours: Monday to Friday, 37.5 hours a week

Yu Group are recruiting for a permanent Onboarding Analyst to work in Nottingham. This role is reporting to the Operations Delivery Manager.

The Back Office / Onboarding team prides itself with providing the best customer experience and efficient processes. The team ensures a smooth transfer for customers joining the business and are also responsible for ensuring the Billing System delivers billing requirements in a timely fashion, which includes dealing with complex billing queries. The team is also responsible for liaising with third party agents to resolve high level exception queries together with monitoring/executing business settlement performance in line with industry standards.

Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story.

What We Need from Yü

Here's a taste of what you'll be doing:

• To support the Back Office in assimilating a variety of Business Reporting, which will include interpreting complex data into a succinct format for the accurate portrayal of operational performance which drives and enhances business performance.


• Create and develop a suite of Management Information (MI) reports that effectively convey the performance of all parts of the Back Office Team and wider Operations Department.


• Produce ad-hoc assigned analysis to a high level of accuracy and within designated timeframes.


• Designing and developing dashboards to show business statistics & metrics to improve understanding of business processes, identify potential limitations and provide operational resilience.


• Be able to do reconciliation within specific reports and systems used within Onboarding.


• Ensure a consistent message is produced across MI suite, including those produced by other teams.


• Use reports to identify trends and anomalies, and use acquired business knowledge to understand the underlying root causes and identify resolutions.


• Define & document business requirements together with scoping new reports for development in line with the business objectives.


• You will need to be a self-motivated team player, able to work on own initiative and be proactive.

About Yü

If you have what it takes you could be just what we're looking for…

Essential Skills:

• Experience of working with a complex data architecture


• Good level of data manipulation skills


• Extensive experience in using MS Office tools i.e. Excel for analytic/reporting (e.g. Pivot tables, Data queries, Macro's complex formulas etc)


• Experience of producing insightful analysis from diverse data sources


• Experience of using data analysis software


• Familiar with Data quality and data cleansing techniques


• Strong analytical & problem solving capabilities

Desirable Skills:

• A high level of proficiency in Microsoft Excel


• Able to manage time effectively and prioritise own workload


• Able to work on multiple tasks simultaneously and adjust priorities as required


• High level of attention to detail


• Data flow management


• Industry energy experience with Data flow management


• Data cleanse management experience

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave bank holidays


• Holiday buy – up to 5 additional days


• Day off on your birthday


• Employee Assistance Programme


• Annual salary review


• Learning and development opportunities


• Enhanced paternity, maternity and adoption policies


• Yü made a difference Awards


• 3 days additional annual leave if you get married/civil partnership etc.


• Appointment allowance


• Long service recognition


• Refer a friend payment


• Company sick pay (subject to length of service)


• New modern facilities


• Death in service and critical illness cover


• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.


If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed