Technology Service Analyst - Level 1(m/f/x)

Position Overview

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.

Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security.

GTI Branch Technology is seeking for an End User Support Agent, to strengthen the team that is responsible as single point of contact for our end users.

Branch Technology (BT), as part of the Bank’s IT department, mainly provides first and second level production services to different clients and business lines across Deutsche Bank. In essence, it oversees all operational aspects of the Bank’s IT assets on both infrastructure and application side.

BT is looking for a Technology Services Analyst who will be joining the IT department and will cover end user related tasks and responsibilities with various interfaces to other areas and topics.

The main focus will be on end user products, such as corporate devices, Microsoft 365 tools, and the responsibility for the support, maintenance and configuration management of the end user environment.

Responsibilities:

• Assume ownership and responsibility for the local end user computing processes.
• Provide first and second level support directly to our end users and help them solving software, hardware and other technical issues . You will also have the opportunity to take responsibility for topics or processes and actively participate in new IT projects.
• Maintain detailed documentation of the IT infrastructure to ensure efficient workflows and proper communication within the team and ensure proper management of all IT assets at the site.
• Coordinate ITIL related process for all relevant support areas , including Incident, Problem and Change Management. With your eye for detail, you will contribute to the optimization of our service processes and support the further development of internal IT services.
  
  
  

Skills:

• Proven professional experience in related end user support processes.
• Initial previous experiences with ServiceNow as a ticketing system are a plus.
• Track record of your ability to work collaboratively within a team, to maintain orderly workflows, prioritise skills, and to have a keen sense of urgency or importance of concurrent tasks.
• Knowledge of Luxemburg regulations and experience in the financial sector is an advantage.
• Bachelor’s degree or above from an accredited college or university (or equivalent Diploma) is preferred and/or 3 years professional experience in IT related areas.
• Fluent in English and German (written/verbal).
  
  
  

The successful candidate will be asked to present a recent criminal record.

Well-being & Benefits

• Emotionally and mentally balanced: We support you in maintaining good mental health. Benefit from initiatives such as training events, counseling and support in difficult life situations and a culture where you can openly speak about mental health. Reach out to our Mental Health First Aiders.
• Physically thriving: We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive. We offer an in-house gym, standing desks, medical check-ups and promote healthier ways of working.
• Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being. Our local benefits vary from different types of leave, sports groups to engage with colleagues while keeping physically active and a hybrid working model.
• Financially secure: We support you to meet personal financial goals during your active career and for the future. Thus, we offer two pension contribution plans, a worldwide accident insurance, private insurance discounts, special conditions as a Deutsche Bank employee with several retail banks in Luxembourg, public transportation reimbursement, lunch voucher scheme, company car participation, as well as a Corporate Benefits platform.
  
  
  

Our cultural aspiration is to be ‘empowered to excel together every day’. This means we strive for the highest standards of integrity, are accountable while learning from mistakes, promote speaking up and constructively challenge each other to further innovation. Seeking out conversations, proactively embracing change, new facts and different perspectives helps our talented and diverse teams to work in partnership across the globe and drive business results.

We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, be liefs and generations and are committed to providing a positive and fair working environment free from harassment, discrimination and retaliation.

Wir streben eine Unternehmenskultur an, in der wir gemeinsam jeden Tag das Beste geben. Dazu gehören verantwortungsvolles Handeln, wirtschaftliches Denken, Initiative ergreifen und zielgerichtete Zusammenarbeit.

Gemeinsam teilen und feiern wir die Erfolge unserer Mitarbeiter*innen. Gemeinsam sind wir die Deutsche Bank Gruppe.

Wir begrüßen Bewerbungen von allen Menschen und fördern ein positives, faires und integratives Arbeitsumfeld.