Service Desk Engineer

Job Title: Service Desk Engineer

Location: Liège and Mons, Belgium

Duration: 6 Months (possible of extension)

Language: English, Dutch and French

Work Mode: Onsite

Job Description

The Local IT Services department seeks an IT Helpdesk Consultant to provide on-site support and technical expertise for Liège and Mons locations. The consultant will play a vital role in ensuring the smooth operation of IT services, supporting the team, and improving the overall customer experience.

Primary Tasks and Responsibilities

• On-Site Contact: Serve as the local IT contact person in Liège and Mons.
• Windows 11 Roll-Out:
• Manage user appointments.
• Prepare, deliver, and recycle laptops.
• Travel: Travel to external offices in Belgium (primarily Liège, Namur, and the Hainaut province).
• Helpdesk Ticket Management: Handle tickets using the ASK system (Atlassian).
• Stock Management: Oversee inventory, with a focus on laptops.

Secondary Tasks and Responsibilities

• Back-Up & Assistance:
• Provide support to the Team Coordinator, Service Desk Manager, and Expert during work overload periods.
• Help coach and guide junior team members as needed.
• Ongoing Learning & Development:
• Stay updated on recent infrastructural changes.
• Share expertise internally to enhance the Client tool/service delivery within the department.

Non-Technical Profile Requirements

• Ability to work independently (will be the sole person present on-site).
• Capable of managing multiple simultaneous tasks with limited supervision.
• Team Player: Collaborate with a team of 10 members, located across multiple sites: Anderlecht, Molenbeek, Gent, Wilrijk, Brugge, Liège, and Mons.
• Accept personal responsibility for ensuring client satisfaction.
• Client-Oriented: Focused on delivering high-quality customer service.
• Strong communication (verbal and written), reporting, and organizational skills.
• Proven problem-solving capabilities.
• Stress-Resistant: Able to manage pressure effectively while maintaining punctuality.
• Motivated self-starter and quick learner.
• Able to follow change management procedures and internal guidelines diligently.

Technical Profile Requirements

• Strong PC knowledge.
• Proficiency with Windows 10 and Windows 11.
• Familiarity with Active Advisory, Exchange, Print Management, Ticketing, and Stock Management.
• Knowledge of Networking and Patching.

Methodology/Certification Requirements

• Minimum: High school education.
• Preferred: Advanced coursework in technical systems and continued education in relevant technical disciplines.