Customer Service Specialist (Relocation to Malta)

Job Title: Customer Service Specialist (German Speaking)

Location: Malta (Relocation to Malta provided)

Job Type: Full-time and Hybrid

We are seeking a passionate and dedicated Customer Service Specialist - German Speaking to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our Norwegian-speaking clientele, ensuring a seamless and enjoyable experience for all users.

Requirements:

• Fluency or native proficiency in German with a fluent level of English, both spoken and written.
• Comfortable working on a flexible shift basis.
• Previous experience in customer-oriented roles, with a talent for understanding customer needs and delivering optimal solutions (plus-point, but not compulsory!)
• Exceptional listening skills, an empathetic approach, and a dedication to delivering outstanding service to our players.
• Strong organizational skills, punctuality, and the ability to find accurate information promptly.
• Detail-oriented and capable of maintaining a positive attitude even in stressful situations.
• Openness to constructive feedback and a collaborative team player with the ability to work independently.
• As a Customer Service Agent, you will be the primary point of contact for our players, assisting them via live chat, email, and phone calls to ensure an excellent gaming experience.

Responsibilities:

• Provide players with timely, personal, and professional solutions that exceed their expectations.
• Offer support and assistance to players facing difficulties.
• Educate customers about our products, site features, policies, and promotions.
• Update customer accounts with relevant information as required.
• Collaborate with our Fraud and Payments team to address customer queries.

Employee Benefits & Offer:

• €29k DOE
• Private health care.
• Pension scheme.
• Paid training.
• Company events

Preferred:

• Knowledge of the online gaming industry or sports betting.
• Experience in customer service or related fields.