(12 months fixed-term contract) - Customer Service Representative (F/H/X)

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About the role

• Our Customer Service team, composed of 7 people, is an integral part of the Supply Chain department and focuses on ensuring excellent order fulfillment and customer support in collaboration with Sales, Plants, and Logistics.
• As a Customer Service Representative, you will be responsible for managing customer orders, returns, and related documentation, facilitating communication, and resolving customer issues to support customer satisfaction and operational efficiency. You will have the opportunity to contribute to process improvements and positively impact our customer relationships and service levels.
• You will be accountable for:
  • Process customer orders and returns accurately and timely, including invoicing and related documentation.
  • Manage corrective documentation (re-routing, credit/debit notes) effectively.
  • Facilitate clear communication between internal and external stakeholders regarding orders and forecasts.
  • Negotiate schedule changes and provide comprehensive customer information.
  • Collect and coordinate the resolution of customer complaints, identifying root causes.
  • Drive process improvements and gather customer insights to enhance satisfaction and efficiency.
• We offer a fixed-term contract (12 months) based on an hybrid working mode in Brussels.

About you

• Bachelor's degree in International Trade, Business Administration, or a related field, OR equivalent experience in supply chain or a customer-facing role.
• 2 years' experience, ideally in a similar position.
• Competencies:
  • Demonstrated ability to prioritize tasks and manage time effectively to maximize efficiency.
  • Native or full professional proficiency in English is mandatory.
  • Additionally, full professional proficiency in German.
• Behaviors:
  • Openness to change and a proactive approach to driving improvements.
  • Meticulous and diligent in following processes and ensuring thorough follow-up.
  • Resourceful, empowered, and accountable, with the ability to resolve issues independently.

About the pay and benefits

• Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. While the Belgium base pay reasonably expected for this role is 55000€ to 63000€, your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.
• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
• Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.