Job Posting for Internship (6 months) - Customer Service Representative (F/H/X) at Solvay
Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
About the role
Our Customer Service team, composed of 7 people, is an integral part of the Supply Chain department and focuses on ensuring excellent order fulfillment and customer support in collaboration with Sales, Plants, and Logistics.
As a Customer Service Representative, you will be responsible for managing customer orders, returns, and related documentation, facilitating communication, and resolving customer issues to support customer satisfaction and operational efficiency. You will have the opportunity to contribute to process improvements and positively impact our customer relationships and service levels.
You will be accountable for:
Process customer orders and returns accurately and timely, including invoicing and related documentation.
Facilitate clear communication between internal and external stakeholders regarding orders and forecasts.
Negotiate schedule changes and provide comprehensive customer information.
Collect and coordinate the resolution of customer complaints, identifying root causes.
Drive process improvements and gather customer insights to enhance satisfaction and efficiency.
We offer an internship contract (6 months) based on an hybrid working mode in Brussels, from June 2025
About you
Bachelor's degree in International Trade, Business Administration, or a related field, OR equivalent experience in supply chain or a customer-facing role.
Competencies:
Demonstrated ability to prioritize tasks and manage time effectively to maximize efficiency.
Native or full professional proficiency in English is mandatory.
Fluency in another language is a plus: German, French, Dutch, Portuguese, Spanish, Italian, Finnish.
Behaviors:
Openness to change and a proactive approach to driving improvements.
Meticulous and diligent in following processes and ensuring thorough follow-up.
Resourceful, empowered, and accountable, with the ability to resolve issues independently.
About the pay and benefits
Monthly allowance : €350 for Belgian students; €500 for other international students.
About us
Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €4.9 billion in net sales in 2023 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
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