Operations Associate (Bogotá)

Join Us as Our Operations Hero

Job Title: Operations Associate

Location: Usaquén, Bogotá, Cundinamarca, Colombia.

Schedule: Monday - Friday, 9 AM - 6 PM (4 days in office, Tuesdays work from home).

Who We Are

TourHero is a social travel platform revolutionising how people explore the world together. We connect adventure-seekers with unique, curated trips designed to bring communities together and create unforgettable experiences.

Our Community:

️ TourHeroes – Passionate travellers who craft and lead experiences.

️ Travellers – Adventurers ready to join curated trips and make new connections.

️ Operators – Local partners offering authentic, immersive activities.

We are an early-stage startup, backed by Sequoia Capital & Lightspeed—the same investors behind Google, WhatsApp, Airbnb, Nvidia, and TikTok. As we scale, we’re building a driven, high-impact team to bring our vision to life.

We’re looking for someone with an entrepreneurial mindset, ready to take on challenges, think outside the box, and make a real impact. If you thrive in a fast-paced environment and love pushing boundaries, this could be the perfect opportunity for you!

Our Founders:

Tushar Khandelwal

Jann Wong

Viren Shetty

The role

As an Operations Associate at TourHero, you’ll be at the heart of our operations team, creating unforgettable travel experiences for our global customers. You’ll collaborate with our TourHeroes, matching them with suppliers and operators to build highly customised itineraries across various clusters (Wellness, MBA, etc.). From coordinating trip details to ensuring a smooth customer journey, your role is essential in driving the success and growth of our business.

What you’ll be doing

• Transform customer briefs into seamless travel experiences.
• Coordinate with operators to meticulously plan and execute trips.
• Collaborate with the CX team to proactively resolve and prevent customer issues.
• Conduct detailed consultative calls to understand and document clients’ travel needs and budgets.
• Oversee reservations, special requests, and payments efficiently.
• Finalise and verify detailed itineraries, ensuring all documentation is accurate and complete.
• Maintain clear and efficient communication with TourHeroes, travellers, and operators to foster long-lasting client relationships.

The ideal profile

• 1-3 years of experience in travel, marketing, customer experience, business, or related fields is a bonus
• Exceptional organisational skills with a keen eye for detail
• Proven ability to meet goals and KPIs within deadlines
• Creative problem-solver who excels in improving processes and strategies
• Capable of managing multiple tasks efficiently
• Excellent verbal and written communication skills in English and Spanish
• Strong project management skills
• Outstanding customer service abilities

Our Benefits:

40 Days of Annual Leave – Includes bank holidays, giving you the flexibility to use them when it suits you.

Work From Anywhere – 15 days per year to set up your office anywhere in the world.

Health Coverage – SafetyWing health insurance with global coverage across 180 countries.

Equity – Stock options after your probation period, making you a stakeholder in our journey.

Tech Budget – $200 USD for any additional equipment you need.

If you’re goal-oriented, entrepreneurial, and ready to dive into a fast-paced role, we’d love to meet you!

Apply today and help us create unforgettable travel experiences!