Description. Job Summary. The Call Quality Analyst is responsible for auditing audio recordings of consumer/guest facing agents’ telephone conversations and account documentation. The purpose is to ensure quality performance and adherence to all applicable laws, client requirements as well as the policies of the firm. Responsibilities include: ongoing training and remediation of opportunities detected internally as well as externally. Primary res...
Description. Job Summary. The focus of this position is to confirm new addresses and use the skip trace processes to confirm all findings. The skip department is responsible for communicating with our process servers and entering in our service results. They are also responsible for using various resources in order to find the best possible address for us to attempt service. Essential Duties. Skip trace accounts to ensure we have good address inf...
Description. Job Title: Associate Attorney. About Blitt and Gaines, P.C. BG is an industry leading debt collection law firm that has been in business over 30 years. Our Firm has 47 attorneys, and 250 support staff throughout 9 offices in the following states: Arizona, Illinois, Indiana, Missouri, Iowa, Kansas, and Wisconsin. We are proud to represent most of the nations’ largest financial institutions as clients. Job Summary. The Associate Attorn...
Description. Job Summary. The client support specialist will work directly with the client manager(s) and support the team on stop light items, reporting, projects and some emails. The CS will monitor and handle daily assigned tasks. This team is to collaborate with the client manager/managers on trends and issues as well as progress. The team is trained to handle multiple key client tasks and serve as back-up support for the client services area...
