Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Maintain a positive, empathetic, and professional attitude toward customers at all times.

· Respond promptly to customer inquiries.

· Communicate with customers through various channels. (Phone, email, etc.)

· Product Knowledge

· Keep records of all customer interactions.

· Communicate and coordinate with colleagues respectfully and efficiently.

· Ensure customer satisfaction and provide professional customer support.

· Recommend potential products or services to management by collecting customer information and analyzing customer needs.

· Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

· Process orders, forms and requests from customers.

QUALIFICATIONS

*B2B Customer service and sales is highly preferred*

· Proven Customer Support Experience

· Quality Focus

· Documentation Skills

· Listening Skills

· Phone Skills

· Resolving Conflict

· Multitask

· Patience

· Negotiation

· Positive Attitude

· Attention to Detail

· People Oriented

· Analysis

· Problem Solving

· Organizational Skills

· Adaptability

· Ability to Work Under Pressure

· Computer Skills

· Ability to multi-task, prioritize and manage time effectively

· Ability to excel and stay focused in a busy environment

· Reliable transportation

· High school diploma, general education degree or equivalent.

PHYSICAL DEMANDS

· Ability to sit for long periods of time with occasional standing or walking.

· Ability to lift or move up to 35lbs.

Benefits

-Weekly Pay

-Paid Holidays/Vacation

-Health/Vision/Dental Benefits

-Employee Discount

Apply online at 5Bs.com, on Indeed, or call 740-454-8453 Ext 156 for more information.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 37 – 45 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer support: 3 years (Required)

Work Location: In person