What are the responsibilities and job description for the Customer Service Representative position at Capital City Appliance Service, Inc.?
Founded in 1992, United Appliance Servicers Association is a nonprofit trade association for servicers by servicers. As North America's Largest Appliance Repair Association we have a large network of individual Appliance Repair business owners who are always looking for qualified professionals to join their team.
As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
- Receive incoming calls in professional and courteous manner
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls, and respond to customer complaints
- Perform other duties as needed which may include cross-training in related positions
Job Requirements:
- Minimum two years admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
Benefits: Benefits package vary by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Salary : $13 - $17