What are the responsibilities and job description for the Operations Manager position at A2b Fulfillment Inc?
Everyone gets excited about getting packages and shopping! Imagine being part of a process that makes this happen. Well, look no further than a2b Fulfillment!
a2b Fulfillment is a fast-growing, third-party provider of distribution support services, including Order Fulfillment, Contact Center Solutions, and a vast array of Value-Added services. We are currently looking for an Operations Manager for our Ogden, UT location.
THE ROLE
The Operations Manager role reports to the General Manager and oversees all departments in the warehouse. This position is responsible for supporting the General Manager in developing and implementing operational policies and procedures for efficient operations to ensure best practices and identifying areas of improvement. You will be responsible for engaging your teams to maintain the highest levels of safety, quality, attendance, and performance. The Operations Manager is expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving to ensure customer expectations are met. You must have the ability to communicate efficiently with clients and internal partners and demonstrate top-tier management skills.
RESPONSIBILITIES
- Manage, support, mentor, and motivate teams in all departments including managers, supervisors and associates.
- Oversee and coordinate all warehouse activities
- Ensure compliance with processes to ensure departments are able to achieve or exceed Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and set timelines.
- Manage an ever-changing workload and business priorities to ensure objectives are met daily.
- Lead facility management of warehouse systems to ensure efficiency is maximized in operational systems including but not limited to: WMS, Voice Picking (Lucas), Conveyor system, BI tools, Excel, and many other programs.
- Make process improvements and ensure precise execution of procedures as needed in all departments including fulfillment, receiving, inventory, material handling, returns, and value-added functions to ensure the highest quality and accuracy.
- Drive strategic cost improvement and operational excellence across all departments.
- Assist the General Manager in developing and implementing KPIs as needed.
- Manage safety, quality, productivity, and customer delivery promises
- Maximize and develop new and existing Labor efficiency models for all departments.
- Monitor and develop processes and procedures for new client launches and peak season.
- Collaborate with all support teams including Safety, Customer Service, Business Operations, Training and Human Resources to develop plans to meet business objectives.
- Ensure procedures are followed for building security and product loss prevention
- Communicate and uphold all company and department policies and procedures
- Other duties as assigned
QUALIFICATIONS
- 5 to 7 years of experience in fulfillment and distribution operations working with 3PL warehouses. Client-side experience preferred.
- 4 to 6 years of people management experience required.
- Ability to absorb a complex set of requirements (new systems, new partners, changing needs) and develop a clear roadmap with an actionable set of initiatives.
- Adept at the ability to motivate others in a deadline-focused environment
- Exceptional leadership skills
- Ability to manage multiple projects simultaneously
- Strong analytical and solution based problem-solving skills.
- Self-directed and focused on finding resourceful ways to complete projects and tasks and manage changing priorities.
- Passion for excellence – Thrives in a fast-paced environment – Exceptionally poised under pressure
- Willingness to work occasionally outside of normal business hours.
- Excellent English oral and written communication skills.
- Attention to detail
- Organizational skills
- Good work ethic and sense of responsibility
- Basic computer knowledge
- Work at a quick pace and sense of urgency
- Must be able to work independently and as a team
- Comply with company attendance policies
- Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety regulations
JOB TYPE
- Full-time, Exempt, Salary
- Monday - Friday 8:00am – 5:00pm
WORK AUTHORIZATION
- United States (Required)
BENEFITS
- Benefits package which includes medical, dental, vision, life, long-term disability, supplemental benefits, 401K, holiday pay, personal and paid time-off.
- Employee Events
- Great Culture
- a2b Fulfillment is actively involved in giving back to our community.
All candidates must satisfactorily pass a criminal background check and drug screen
a2b Fulfillment is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. a2b Fulfillment is committed to providing veteran employment opportunities to our service men and women.
