What are the responsibilities and job description for the Sales Manager position at Above Lending?
Above Lending is a next-generation financial services company. We provide simple and transparent products aimed at helping our clients achieve their personal finance goals. With competitive rates and personalized support, our mission is to simplify the lending process and help borrowers attain financial well-being. We are committed to making credit more affordable and accessible.
We are seeking an experienced Sales Manager to drive our growth. You will play a pivotal role in guiding our sales agents to success as they assist clients through the loan application process. You will leverage your expertise to empower agents with the tools, resources, and strategies needed to effectively navigate each step of the application journey.
This is an onsite position based out of our Northbrook, IL, office.
\n- Manage Performance: Monitor agent performance and behavior including call monitoring, provide feedback, and ensure sales targets are met.
- Lead a Team: Provide ongoing coaching and training sessions to sales agents, ensuring they are well-versed in our loan products, application procedures, and compliance requirements. Your guidance will help agents communicate effectively with clients and address any questions or concerns throughout the process.
- Promote a Client First Environment: Manage client interactions, resolve escalations, and ensure high customer satisfaction. Support sales agents in building and maintaining strong relationships with clients. You will assist them in understanding client needs and preferences, enabling agents to tailor their approach and effectively guide clients through the application.
- Manage Training and Development: Facilitate ongoing training for your team to improve sales skills and product knowledge.
- Manage Compliance: Ensure all sales activities comply with regulatory requirements.
- Proven leadership skills and the ability to motivate a sales team.
- Strong communication skills and adaptability.
- Financial literacy and management experience.
- Proficiency with systems like Five9, Bedrock, and ADP.
- Experience in call center sales management and handling escalations.
- Demonstrated success as a strong sales performer.
- Considerable employer contributions for health, dental and vision programs
- Unlimited personal time-off
- 401(K) match with immediate 100% vesting
- Merit advancement opportunities
- Career development & training
Join our dynamic team and contribute to Above Lending’s success as we continue to provide innovative lending solutions to our customers.
Under the California Consumer Privacy Act (“CCPA”), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.
*Above Lending is an equal opportunity Employer*
Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.
