What are the responsibilities and job description for the EUC Manager position at Adbakx?
Role: EUC Manager
Location: Fort Worth, TX
Type of Employment: Full Time
Requirements:
Minimum Qualification – Bachelor’s Degree
10 years of overall IT-related experience required, with at least 5 years in managing Global Customers
5 years of managerial experience with at least a year of managing other managers
5 years of working in IT operations with SLAs, ticketing tools and ITIL methodology in a big, corporate environment required
Expected to have an in-depth understanding of technology, best practices and real-life processes behind End User Computing (desktops and all related centralized solutions).
Messaging/Systems (Server & storage side) / Network and Security Services understanding is desirable
Prior understanding of remote infrastructure management and concepts around remote management of IT systems
Experience in working with a mixed offshore / onsite model is required
Demonstrated global cultural awareness is required
Demonstrated matrix-management skills are required
Flexibility with respect of time – client deliverables must 100% be met with a Can do attitude
