What are the responsibilities and job description for the Front Office Supervisor position at Addison Group?

Job Title : Front Office Supervisor

Location : Centennial, CO (South Denver)

Industry : Healthcare

Pay : $65,000 - $75,000 annually

About Our Client :

Addison Group is working with a well-respected, family-owned dermatology practice in South Denver. The practice emphasizes a collaborative, fast-paced, and patient-focused environment with a strong emphasis on cultural fit. This is a great opportunity for a skilled professional to lead a dynamic patient services team while driving operational excellence.

Job Description :

The Front Office Supervisor will be responsible for overseeing all front office operations and leading a team of patient service representatives. This role requires a detail-oriented individual with strong leadership, organizational, and problem-solving skills. The ideal candidate will have experience in healthcare operations, staff supervision, and process improvement.

Key Responsibilities :

Operational Oversight :

Manage daily front office operations, including patient scheduling, registration, insurance verification, and point-of-service collections.
Monitor key performance indicators (KPIs) such as insurance verification rates and patient form completion.
Ensure non-clinical supplies are maintained across multiple locations.
Provide cross-coverage and support for front office and phone team tasks when needed.

Team Leadership :

Supervise and support a team of approximately 10 employees, including remote scheduling staff.

Conduct regular training, mentoring, and performance reviews.

Set clear expectations for team performance and provide ongoing feedback.

Foster a positive team environment to promote retention and engagement.

Handle escalated patient concerns and operational issues with professionalism.

Collaboration & Communication :

Act as a key liaison between patient services, clinical staff, billing, and leadership.

Encourage open communication and teamwork to enhance operational efficiency.

Ensure updates and changes in policies or processes are communicated effectively to the team.

Qualifications :

2 years of experience in healthcare front office operations, including patient scheduling, insurance verification, and pre-authorizations.

2 years of leadership experience, with a proven ability to manage and develop a team.

Strong interpersonal and communication skills, with the ability to handle sensitive situations calmly and professionally.

Bachelor's degree preferred, but equivalent work experience will be considered.

Proficiency with electronic systems and experience in a highly technical environment (G-Suite, Mac systems, ModMed).

Additional Details :

Work Hours : Monday to Friday, 8 : 00 AM to 5 : 00 PM, with flexibility required depending on surgery schedules.

Environment : Fast-paced, family-owned practice that values cultural fit and a team-oriented approach.

Start Date : Early February preferred, but flexibility for the right candidate.

Interview Process : Two-step process, including a screening interview and an in-person interview with key leaders.

Perks :

401(k) with employer matching after one year

Comprehensive medical, dental, and vision insurance (employer covers a significant portion of medical costs)

Paid holidays (7 days) 10 days PTO (increases to 15 days after five years of service)

Supportive leadership team with a focus on career development and long-term growth

Interested in this opportunity? Apply now!

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Salary : $65,000 - $75,000

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