What are the responsibilities and job description for the Customer Service Representative position at Advanced Louisville?
We have been a leader within the business consulting industry for years. We are pioneering the next wave of growth for our newest clients in the telecommunications technology industry, which is expected to be exponential. A career as an Entry Level Customer Service Representative would mean the opportunity to delve into your potential, experience uncapped growth, and work alongside some of the best in the industry. We encourage all entry-level team members to strategize outside the box and to discuss their goals and development in our diverse and inclusive team environment.
As an Entry Level Customer Service Representative, you are laying the groundwork for our clients to expand their market share by acquiring new AT&T customer accounts and establishing long-lasting relationships with them. Our out-of-the-box strategy and 100% personalized approach with each customer and client account are what sets us ahead of the competition. If you are someone who thrives in a fast-paced environment and wants the opportunity to develop and showcase your skills, then our Entry Level Customer Service Representative is the position for you!
Responsibilities of an Entry Level Customer Service Representative include:
- Identify decision-makers within our client’s targeted lead system and initiate the sales process based on consumer preferences and parameters given
- Act as a direct liaison between our clients and customer base to begin, establish, and maintain life-long relationships with both
- Serve as a subject matter expert for our clients and act as a resource across the entry-level Customer Service team to help foster a collaborative and professional work environment
- Deliver unparalleled customer service to our customers and results to our clients by upholding the standards of innovation and execution of daily responsibilities
- Assist in the retention of customers by establishing a relationship, managing the customer account, and overseeing it to product/service installation
- Assist upper-level Management by providing detailed reports measuring sales performance and examining customer acquisition targets
Requirements of the Entry Level Customer Service Representative:
- At least 1 year of experience in the fields of retail, hospitality, client relations, or any client-facing position is required
- A naturally self-motivated individual who can benefit other entry-level Customer Service Representatives with their drive and passion
- The ability to thrive and achieve results in a fast-paced and collaborative, team environment
- Exceptional interpersonal and communication skills while working with all Customer Service Representatives and when consulting with clients and customers
- A competitive drive to accomplish all client objectives to boost their overall customer acquisition rate
- The capability of pivoting and adapting quickly to solve problems, to stay at the forefront of strategic thinking with the team
Job Type: Full-time
Pay: $850.00 - $1,250.00 per week
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $850 - $1,250