What are the responsibilities and job description for the CSR - Customer Service Representative position at QSI (Quality Service Installation)?
Position Summary: As a CSR, you will work within our dispatch service call center. This position is critical to our success and will require strong communication skills. Also important with this position, is the ability to execute day to day tasks that will allow for delivery of outstanding service to our clients.
Key Responsibilities:
- Schedule and dispatch technicians directly and indirectly according to client specifications and requests
- Arrange for necessary repairs in order to restore service and comfort to clients
- Communicate and relay information from technicians in the field to clients in real-time
- Prepare and monitor daily work lists
- Create work orders through our software and monitor through to completion
- Take incoming calls from clients and technicians in the field documenting service repair completion details
- Monitor electronic mailboxes for new service calls, requests for updates, and system generated messages
- Operate in multiple software applications/web portals both internal and client driven
- Build and maintain strong, long-lasting client relationships
Desired Skills and Qualifications:
- Outstanding customer service and relationship building skills
- Proven dispatch, call center or other relevant experience
- Excellent listening and communication skills
- Computer skills (email, excel, word, similar applications)
Salary: $17/hr
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $17
