What are the responsibilities and job description for the CSR - Customer Service Representative position at Terry N Patterson Insurance Services?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience for every client. The ideal candidate should possess strong communication skills, a customer-focused mindset, and the ability to handle various tasks efficiently.
Responsibilities
- Provide outstanding customer service by responding to inquiries via phone, email, and chat.
- Assist customers with product information and troubleshooting issues.
- Conduct outbound calling to follow up on customer feedback and ensure satisfaction.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Maintain professionalism and phone etiquette during all interactions with customers.
- Identify opportunities for upselling or cross-selling products based on customer needs.
Qualifications
- Proficient in computer usage with the ability to navigate various software applications.
- Strong command of English, both written and verbal.
- Previous experience in customer service or sales is preferred but not required.
- Excellent communication skills with the ability to engage effectively with clients.
- Experience in outbound calling is a plus.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong organizational skills with attention to detail for accurate data entry.
- Become licensed as an insurance agent required, preferred if already licensed.
Join us in delivering exceptional service and making a difference in our customers' lives!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Paid time off
Shift:
- Morning shift
Experience:
- Customer Service: 2 years (Required)
License/Certification:
- Insurance Producer License (Preferred)
Ability to Commute:
- Radcliff, KY 40160 (Preferred)
Work Location: In person
Salary : $16 - $20