What are the responsibilities and job description for the IT Desktop/Application Support position at Advanced Pathology Solutions?
IT Desktop/Application Support
APS laboratory is looking for an applicant with two years' experience on an IT help desk supporting users and customers with Microsoft Windows computers and related technology. Applicants should be able to work independently with minimal supervision in a fast paced environment, and possess the ability to learn quickly. Troubleshooting skills a plus. We offer competitive pay and benefits. Applicants must be able to pass pre-employment drug screening.
Core Competencies
- Builds and maintains positive, professional relationships while diagnosing and resolving issues for employees and customers
- Advanced written and oral communication skills
- Self-motivated with the ability to multitask, adapt to changes quickly and work effectively in a fast-paced environment
- Ability to work effectively both individually and as part of a team
- Ability to learn from dialog, written and visual material
- Effective physical and digital organization skills
Responsibilities
- Desk-side, email, phone and ticketing system support of PCs, printing, applications and light network/server support
- Installs, configures and supports software as needed for new user computers and devices
- Creates and manages user accounts in various systems
- Self-initiated research to learn and apply problem resolution steps
- Escalate issues that require engineer level support and/or have exceeded SLA timelines
- Monitors work queue for follow up and to ensure resolution
- Routine communication of issue status and resolution to IT management and affected user(s)
- Other duties as assigned
Skills – Required
- Advanced understanding of Windows operating systems including user administration, domain, printing and related networking
- Advanced user of Microsoft Office suite
- Understanding of file transfer concepts
- Apple iPad basic support
- Proficient typing for quick and accurate written data entry, communication and documentation
Experience: Help Desk Support or Systems Engineering: 2 years
Work Location: Onsite in company office
Shift: 8AM-5PM Monday-Friday with overtime (uncommon) required as needed. May require participation in an on-call rotation
Sits for extended period: frequently
Walks: frequently
Lifts up to 20 pounds: regularly
Lifts up to 40 pounds: occasionally
Desired
- Bachelor’s Degree in information technology related field
- Linux system administration
- Technical documentation experience
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Overtime
Work Location: In person