Date Posted : 01 / 08 / 2025
Hiring Organization : Rose International
Position Number : 476327
Job Title : IT Desktop Field Support
Job Location : Little Rock, AR, USA, 72223
Work Model : Onsite
Employment Type : Temporary
Estimated Duration (In months) : 10
Min Hourly Rate ($) : 25.00
Max Hourly Rate ($) : 27.00
Must Have Skills / Attributes : Desktop Support, Field Work, Imaging, Networking, Technical, Telephony, Troubleshooting
Job Description
- Only qualified IT / Desktop Field Support candidates located near the Little Rock, AR area to be considered due to the position requiring an onsite presence
Qualifications :
Ability to work independently with minimal supervisionAbility to learn quicklyAbility to communicate with technical and non-technical individualsAbility to manage multiple concurrent deliverablesOrganizational skillsImaging / Deployment / Troubleshooting experienceIP Networking experienceField service experienceCustomer service experienceEffective Time management experience and the ability to work independently and in a team environment.Good Oral and written communications skills.As a Tech, you will be responsible for the day-to-day operations, incident management, technical support, administration, maintenance, implementation, and configuration for desktop, print, telephony / voice, wired / wireless / data / security network, point of sale, specialty computing devices and related hardware and software on company premises.
Key Roles and Responsibilities :
Responsible for responding to and resolving technical problems, providing tier 2 and tier 3 support utilizing a variety of tools and techniques. Customer base includes Retail Stores, Call Centers, and Mobile / Handheld work environments.24x7 direct technical support for all technology and infrastructure delivered in a geographically dispersed environment including all 50 states. Involves consulting with clients, infrastructure support groups including Security, Application Development, Network Operations, Telephony Operations, Messaging, desktop / network / telephony / voice vendors, and software vendors.Designs, configures, and tests updates and modifications to desktop / network / telephony / voice, applications and operating systems supporting business customer initiatives.Plans, organizes and functions as Subject Matter Expert for equipment selection and on-site installations.Interfaces with technical engineering and maintenance to develop and support new processes and applications.In-depth knowledge and understanding of Client premier technologies, products, and services such as U-verse, Microcells, Telepresence, Digital Signs, and wireless products including mastery of installation and support of these technologies.Supports Client sponsored events by providing technical solutions and the required IT infrastructure onsite in support of the event.Only those lawfully authorized to work in the designated country associated with the position will be considered.Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.Benefits :
For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.
California Pay Equity :
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
