What are the responsibilities and job description for the Customer Service Representative / Inside Sales Representative position at Advertising Plus?
Company Description
Advertising Plus is a provider of promotional products and online corporate program services to nationally and locally based clients. With over 36 years of experience, our team is engaged and proactive, offering ideas and suggestions to our clients. We specialize in promotional products, branded apparel, corporate gifts, corporate award programs, direct marketing materials, online store programs, fulfillment, warehousing, and custom kitting projects.
Role Description
This is a full-time on-site role for a Customer Service Representative / Inside Sales Representative at Advertising Plus located in Springfield, MO. The role involves day-to-day tasks such as handling customer inquiries, resolving customer issues, providing product information, processing orders, and assisting with inside sales activities to drive revenue and customer satisfaction.
Qualifications
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Experience skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Experience with CRM software is a plus
- Previous experience in customer service is beneficial
