What are the responsibilities and job description for the Help Desk Technician II position at Aeroflow Healthcare?
The Opportunity
Within Aeroflow, the IT Operations team is currently recruiting for an IT professional to join our help desk team. We currently support approximately 900 employees at 3 physical sites in beautiful Asheville, NC as well as several remote offices and work-from-home employees. Work will be performed primarily at our company headquarters located at 3165 Sweeten Creek Rd., Asheville. Assigned hours are flexible between the hours of 7:00 am – 5:30 pm Monday-Friday with some after hours and weekend project work as needed.
Physical Job Requirements
Listed below are the physical or mental requirements necessary in the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.
- Prolonged periods of computer desk work.
- Dexterity of hands and fingers to operate a computer keyboard, and other computer components.
- May require lifting/carrying items up to thirty pounds.
Your Primary Responsibilities
- Provides telephone, in-person, and online support to end users.
- Installs hardware and peripheral components.
- Loads appropriate software packages such as operating systems, network components and office applications.
- Troubleshoots more complex equipment malfunctions and corrects and/or replace as needed.
- Complete various PC builds in a timely manner.
- Assist other IT Staff with company IT Projects.
- Prepare and ship IT equipment to new employees
- Provides support with On-Call rotation (after 90 days).
- Actively participate in dept/company meetings
- Performs other duties as assigned.
Required Qualifications:
- Valid NC driver’s license and liability insurance
- Associates Degree or equivalent or two or more years of related experience and/or training; or equivalent combination of education or experience.
- Current A Certification or equivalent experience
- Must complete Network within first year on the job
- Advanced Understanding of Microsoft Windows 10/11, Apple/MAC, IPhone/Android
- Customer First Mindset
- Collaborative mindset
- Advanced Multitasking/Time Management Skills
- Advanced Analytical Thinker with Advanced Critical Thinking Skills
- Advanced Communication Skills
- Advanced Ability to absorb and retain information
- Advanced Analytical and problem-solving abilities.
- Advanced Ability to prioritize tasks
- Occasional overtime and off-business hours (less than 10%)
- Advanced Knowledge of Common IT Peripherals
Desired Qualifications (not required):
- Relevant IT Certifications (CompTIA, Google, etc.)
- Advanced Skills in OS Repair/installs, malware and virus removal, PC Hardware Installs/Repair, Software Troubleshooting and Upgrades
- Advanced Experience in a fast-paced IT environment
- Advanced Experience Installing and troubleshooting both COTS and custom software packages/PC imaging
- Knowledge of M365/Google Workspace, IT Ticketing Systems, and IT Asset Management
- Healthcare IT Experience
What we look for:
We are looking for initiative-taking talented individuals who could:
- Learn and grow within the company
- Someone who fits within our culture. Our commitment to the three C’s is crucial and should be equally important to any candidate.
- The three C’s are customers, coworkers, and community
- A person who is selfless, thinks of others first and wants to be effective in their community and the company.
What Aeroflow Offers
At Aeroflow, we know it is not all about what you can do for us. We believe that our people are the best investment we can make, and we want to reward you through a wide range of benefits that recognize the significant role you play in our organization and in driving our mission. We offer the following benefits to our employees:
- Competitive Pay
- 401(k) with Safe Harbor Company Match (up to 4%)
- Health, Dental, and Vision Insurance
- Optional Life Insurance
- Flexible Spending Account (FSA)
- 6 Weeks Paid Maternity Leave / 2 Weeks Paid Paternity Leave
- Additional Maternity & Paternity Benefits (including free diapers for a year, free breast pump, and reimbursement for doula services)
- Adoption Assistance
- PTO accrual starting day one
- 8 Paid Holidays
- Corporate Volunteering and Community Service Opportunities
- Employee Referral Bonus Program
- Corporate Leadership Training and Professional Development Opportunities
- Healthy Lifestyle Programs and Corporate Fitness Center
- Financial Wellness Program
- Discounted Gold’s Gym Membership
- Great Place to Work Award Winner
Here at Aeroflow, we are proud of our commitment to all our employees. Aeroflow Healthcare has been recognized both locally and nationally for the following achievements:
- Great Place to Work Certified
- 5000 Best Place to Work award winner
- HME Excellence Award
- Sky High Growth Award
If you have been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!
Aeroflow Healthcare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
