Service Manager (Trucking Industry)

Description

About Us

Affinity Truck Center is an established leader in new and used truck sales, parts and service, lease and rental, and financing. We have built our reputation on the work of our dedicated and experienced staff. We believe that our people are a key driver of our success. We offer a competitive wage and benefits package, a unique level of concern for our employees, and a stimulating work environment. At Affinity Truck Center, you can expect to be part of a team of people who care about their work, their clients and each other.

Summary: 

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. 

Job Responsibilities:

· Forecasts goals and objectives for the department and strives to meet them. 

· Hires, trains, motivates, counsels, and monitors the performance of all service department staff. 

· Prepare, and hold quarterly performance check ins with all service department staff on a quarterly basis. 

· Approves vacation and sick requests and drafts disciplinary write-ups for time reporting violations.

· Prepares and administers an annual operating budget for the service department. 

· Maintains reporting systems required by general management and the factory.

· Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys. 

· Strives for harmony and teamwork within the department and with all other departments. 

· Develops and implements a marketing plan which promotes new and repeat business. 

· Understands, keep abreast of and compiles with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-know, etc.

· Understands and ensures compliance with manufacturer warranty and policy procedures. 

· Accounts for all documents; ensures that none are missing, and all are processes correctly. 

· Directs and schedules the activities of all department employees. 

· Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. 

· Monitors technicians’ daily productivity reports and corresponding payroll records. 

· Monitors and follows up on parts orders with the parts manager to ensure availability. 

· Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations. 

· Establishes and maintains good working relationships with customers to encourage repeat and referral business. 

· Informs repair technicians of time allowances on each repair order.

· Maintains high-quality service repairs and minimizes comebacks. 

· Conducts periodic spot checks of completed jobs for thoroughness and quality. 

· Keeps abreast of new equipment and tools available and recommends purchases. 

· Renews, maintains, and ensures shop software programs are kept up to date. 

· Ensures that the work areas and customer waiting area are kept clean. 

· Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. 

· Serves as a liaison with factory representatives. 

· Ensures the proper care, storage and inventory of special tools.

· Ensures that customers’ service files are up-to-date and readily available for reference. 

· Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. 

· Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership’s guidelines. 

· Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. 

· Safeguards information system assets by identifying abnormalities, reporting suspicious activity and/or content, and contributing to the resolve of cyber security problems.

· Maintains safe work environment. 

· Maintains a professional appearance. 

· Holds weekly department meetings. 

· Completes company trainings as needed. 

· Attends manager meetings. 

· Performs other duties as assigned. 

Qualifications: 

· Two to four years related experience.

· Bachelor's degree 

· Valid Drivers License 

Privacy Data Notice: Affinity Truck Center collects information that is shared with third parties to build profiles and personalize your experience throughout your employment. To view the categories of personal information we collect and the purposes for which the information is used, to exercise your rights under the California Consumer Privacy Act (CCPA) or, to access Affinity Truck Center Privacy Policy disclosures at any time, visit the company website @ www.Affinitytruck.com or email the HR department @ HR@affinitytruck.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $80,000 - $90,000