Technical Solutions Advisor (Remote)

About us

HCPro, LLC. is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. We help healthcare organizations drive consistency and maximize efficiencies across the revenue cycle, resulting in measurable clinical, quality, and financial improvements.

We are a multidisciplinary tech-enabled business education company. Our goal is to drive revenue cycle efficiency through education.

• Delivering Information in Meaningful Ways

We combine intuitive technology and targeted subject matter expertise to empower people to exceed their professional goals.

• Driving Improvement from Within

We partner with healthcare providers to create a culture that values education and prioritizes compliance, quality care, and revenue cycle success.

• Aligning People, Process, and Policy

We understand the intricate nuances of both acute and post-acute healthcare settings so we can help streamline efficiencies and support the implementation of complex compliance initiatives.

Diversity and equal opportunity

HCPro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity, race, color, religious creed, national origin, age, sexual orientation, physical or mental health disability, or protected veteran status.

We understand the intricate nuances of both acute and post-acute healthcare settings so we can help streamline efficiencies and support the implementation of complex.

What does this role do at HCPro?

The Technical Solutions Advisor plans, coordinates ongoing training, and support or customers. This role offers direct communication between Sales, Operations, and other departments such as eLearning, Product, tech support and IT.

What are some of the responsibilities?

• Provide excellent customer service.

• Offer advanced troubleshooting for advanced Technical Issues.
• Complete the processing and delivery of online products.
• Direct or coordinate the communication internally with clients making various requests.
• Communicating with internal and external customers to diagnose problems.
• Plan, administer, and follow-up on resolution to customer requests.
• Prioritizing your workload to ensure the most critical issues are resolved first
• Documenting common support procedures that internal teams can follow.
• Immediately respond to all inquiries from customers and then coordinate resolutions with other departments, ensuring customer requests are acknowledged and resolved timely
• Prepare and review operations reports and schedules to ensure accuracy and efficiency.
• Establish and maintain branding, mailing templates, and custom pages written in HTML.
• Document and perform the setup of all eLearning accounts.
• Quality assure & audit internal documentation and eLearning account setups.
• Prepare and perform LMS demonstrations for eLearning clients.
• Meet regularly with other departments to discuss recent updates and changes (content team and technology team).

What are the knowledge and skills requirements?

• Minimum 3-5 years of experience in customer service preferred.
• Associates degree or equivalent experience required.
• Proficiency in HTML and CSS for creating or editing custom dashboards.
• Experience with e-learning platforms preferred.
• Familiarity with Salesforce, Freshdesk, Jira, or similar required.
• Ability to diagnose and resolve technical issues.
• Excellent communication skills and organizational skills including problem solving skills, patience, adaptability, and empathy.