Junior Customer Service Representative

Company Overview:

Ajanta Pharma USA Inc., located in Bridgewater, NJ is engaged in the sales and marketing of generic drugs. It is a subsidiary of Ajanta Pharma Limited, a fully-integrated pharmaceutical company with global headquarters in Mumbai, India. Over 6,500 employees globally are engaged in developing, manufacturing and marketing of quality finished dosages across 30 countries. The ideal candidate must be a self-starter who is able to create and maintain tools that serve both internal and external customers.

Essential Job Functions:

• Monitors and investigates customer orders, and coordinates internal and external product flow between sales, logistics, and customers.
• Ensures that there have not been any EDI between ERP (NetSuite) EDI provider (SPS)
• Tracks order to completion and intervenes as necessary, including Failure to Supply tracking for the Big 3.
• Supplies tracking documents to customers, as needed.
• Log purchase order discrepancies, report to 3PL and assist finance to validate the CASE.
• Pass along valuable customer information to sales, marketing and supply chain in order to further enhance our ability to service customers.
• Validates pricing for daily orders and works in conjunction with Finance to correct any errors immediately.
• Supplies customer with requested licenses, Certificate of Insurance (COI), Certificate of Authenticity (COA), packing slips, invoices and other needed material.
• Capture product complaints and coordinate with pharmacovigilance and Regulatory Affairs to ensure compliance to policies.
• References customer database to ensure rapid communication and accuracy of ship-to and bill-to locations.
• Send backorder reports to customers on a weekly basis.

Other Duties:

• Provide back-up for Administrative Assistant.
• Assist with special projects assigned by customer service lead or Director of Contracts and Sales Operations.

Job Requirements:

• BA or BS required.
• A minimum 1 years of experience in the generic manufacturing pharmaceutical industry.
• Strong analytical skills.
• Microsoft Word, Excel, PowerPoint required.
• Navigating ERP systems, e.g. NetSuite/Oracle, a plus.