What are the responsibilities and job description for the Customer Call Specialist III - Public Safety Officers' Benefits (PSOB) Program position at Akicita Federal, LLC?
Come Work for Akicita Federal, LLC :
About Our Mission
The Public Safety Officers' Benefits (PSOB) Program's Call Center represents the heart of our commitment to serving America's public safety community. As a senior-level call specialist, you'll be instrumental in handling our most complex inquiries while helping shape our customer service excellence. Our program processes over 1,500 claims annually, requiring experienced professionals who can navigate challenging situations with expertise and compassion.
Role Overview
As a Customer Call Specialist III, you'll serve as a senior member of our BJA PSOB Customer Call Center team. This advanced position demands comprehensive knowledge of benefits processes combined with superior customer service abilities. You'll handle complex cases, mentor junior specialists, and contribute to program improvements while maintaining the highest standards of service delivery.
Required Qualifications
Education :
- Associate's Degree OR
- Two (2) or more years of higher education from an accredited institution
42,810 - $52,000 a year
Core Responsibilities
Senior Call Center Leadership :
Advanced Customer Support :
Operational Excellence :
Work Environment
Advanced remote setup including :
Technical Requirements
Mastery required in :
Schedule
Security Requirements
Professional Development
Leadership opportunities including :
Federal Benefits Package
Program Impact Areas
Leadership in processing :
Essential Leadership Qualities
Quality Standards Management
Responsible for :
Join Our Leadership Team
If you have extensive customer service experience and a passion for supporting public safety officers and their families, we invite you to apply. This senior position offers the opportunity to shape our program's future while advancing your federal service career.
Salary : $42,810 - $52,000
