What are the responsibilities and job description for the Assistant Operations Manager position at Alaska Helicopter Tours?
Assistant Operations Manager - Helicopter Tour Company
Job Summary:
We are seeking a highly motivated and detail-oriented individual to join our team as an Assistant Operations Manager for our helicopter tour company. As the Assistant Operations Manager, you will play a vital role in ensuring the smooth and efficient operations of our tours, while providing exceptional customer service to our valued clients. This position requires strong organizational skills, excellent problem-solving abilities, and a passion for delivering unforgettable experiences to our guests.
Responsibilities:
- Assist in managing all aspects of tour operations, including scheduling, logistics, and maintenance of our helicopter fleet.
- Collaborate with the Operations Manager to develop and implement efficient operational procedures to optimize productivity and enhance customer satisfaction.
- Oversee the daily tour schedule, ensuring that flights depart and arrive on time, and effectively manage any changes or disruptions that may occur.
- Monitor and maintain compliance with all safety regulations and procedures, ensuring the highest standards of safety are upheld throughout all operations.
- Train and supervise tour staff, including pilots, ground crew, and customer service representatives, to ensure excellent service delivery and adherence to company policies.
- Handle customer inquiries, complaints, and emergencies, providing prompt resolutions and maintaining positive relationships with clients.
Preferred qualifications:
- Bachelor's degree in business administration, aviation management, or a related field (preferred).
- Proven experience in the aviation, tourism industry, customer service, or retail; with a focus on operations management.
- Strong organizational and multitasking abilities, with excellent attention to detail.
- Exceptional problem-solving and decision-making skills.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, staff, and external stakeholders.
- Proficiency in using industry-specific software and tools for scheduling, logistics management, and customer relationship management.
- Knowledge of safety regulations and best practices in the aviation industry.
- Ability to work flexible hours, including weekends and holidays, as per operational requirements.
We offer competitive compensation, flight opportunities, as well opportunities for growth and professional development within our expanding company.
If you are passionate about aviation, possess strong leadership skills, and thrive in a fast-paced environment, we would love to hear from you.
Job Type: Full-time
Pay: $53,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- 12 hour shift
- Day shift
- Holidays
- Weekends as needed
Ability to Relocate:
- Palmer, AK 99645: Relocate before starting work (Required)
Work Location: In person
Salary : $53,000 - $55,000