Outreach and Employer Relations Program Manager - Hybrid in Anchorage

Position Summary 

The Outreach and Employer Relations Program Manager at Alaska Primary Care Association (APCA) plays a crucial role in leading and enhancing workforce development initiatives. Reporting to the Director of Workforce Development & Health Equity (WF/HE), this position is responsible for overseeing the planning and execution of recruitment and job placement strategies to meet the healthcare employment needs of Alaska’s diverse populations.

Essential Duties and Responsibilities include the following:

Other duties may be assigned, as necessary.

Leadership

• Provide servant leadership to employment services team.
• Oversee day-to-day duties of direct reports, provide project guidance as needed, and delegate work appropriately.
• Manage staff and own workload efficiently towards successful outcomes and completion of APCA’s and the department’s strategic goals.
• Monitor team performance against objectives, implementing strategies to improve and meet program goals effectively.
• Cultivate a high-performing team through training and coaching. Aim to continuously improve expertise, productivity, efficacy, and performance.
• Foster a culture of continuous improvement and learning within the team, ensuring access to training and development resources that enhance their capabilities.
• Facilitate cohesion and effective collaboration of WF/HE team members to achieve shared objectives.
• Model and ensure compliance with APCA and funders’ guidelines, policies, and procedures.

Partnership & Relationship

• Collaborate with internal and external customers, Community Health Centers, employer partners, and stakeholders to develop strategies that align with Alaska’s healthcare employment needs.
• Represent APCA from a place of cultural humility and inclusivity when partnering with tribal organizations, rural communities, and working with diverse populations.
• In collaboration with WF/HE managers and leaders, build and foster strong community and partner relationships. Maintain ongoing and effective collaboration & communication relationships with APCA partners, stakeholders, and staff.
• Work collaboratively with APCA managers and leaders to achieve objectives and ensure services & programs are aligned with grant goals & outcomes, APCA strategy, and customer expectations.
• Regularly collect and integrate stakeholder feedback to refine and optimize recruitment and placement processes.

Program Implementation & Management

• Lead the design and execution of comprehensive recruitment and placement strategies that align with the overarching goals of APCA and grant funded programs.
• Manage resources effectively to ensure program initiatives are well supported and successfully executed within budgetary constraints.
• Implement tracking, follow up, and evaluation of employment team activities.
• Support, assist, and contribute to the preparation of agency, department, and grant reports.  
• Collaborate with WF/HE team members to develop and continuously improve projects, programs, services, and processes for efficiency, accuracy, integrity, and to meet grant/funder/agency requirements and deadlines.
• Follow and contribute to the development of APCA policies and guidelines relevant to workforce projects as assigned. 
• Ensure continuity of program implementation to include career navigation, employment services, training opportunities, and wrap around services.

Qualifications / Knowledge

Required

• Bachelor’s degree in a related field. Year for year experience may be substituted in lieu of education.
• 3 years of experience in workforce development, organizational development, human resources, employment outreach, and/or combination in related fields, preferably within healthcare or community development.
• 2 years management experience
• Strong leadership abilities with experience in team management and staff development.
• Ability to adapt strategies and processes in response to new information, changing conditions, or unexpected obstacles.
• Excellent interpersonal, written, and oral communication skills, capable of effectively navigating complex conversations with various stakeholders and leading teams towards achieving strategic objectives.
• Demonstrated proficiency in use of a computer for work processing, spreadsheet use, communication via email, and for conducting research via the Internet. Proficiency with Microsoft Office and Windows required.
• Must possess a valid Alaska driver’s license.
• Must have consistent access to insured, reliable private transportation.

Preferred

• Master’s degree in related field.
• Previous experience in community health center, healthcare industry, primary care association, social service, and/or non-profit settings.
• Experience in designing, implementing, and managing healthcare workforce programs, showcasing a clear ability to align educational and training initiatives with employment needs.
• Experience collaborating with a diverse range of stakeholders, including high school staff, human resources professionals, community resource groups, and direct work with individuals and students on career placement and development. This includes developing partnerships and coordinating with educational institutions to facilitate career pathways.

 Skills and Abilities

• Comprehensive and detailed understanding of underserved populations in Alaska, Alaska’s health workforce, as well as the needs and opportunities with Alaska’s health care systems and communities.
• Ability to work effectively across social and cultural differences with a variety of professionals and organizations, promoting diversity and inclusivity in all interactions.
• Ability to exercise discretion, independent judgment, and maintain neutrality and confidentiality.
• Experience developing and executing outreach activities that effectively engage target populations and stakeholders.
• Ability to work as a member of a team and support organizational decisions.
• Ability to exercise sound decision-making and judgements aligned with APCAs Mission & Vision.
• Strong ability to adapt to a changing environment and respond effectively to new challenges and opportunities.
• Proactive problem solver with a solution-oriented mindset.
• Ability to anticipate and address issues before they escalate.
• Aptitude and desire to continually expand knowledge, skills, and abilities.
• High attention to detail.
• Excellent organizational and time management skills.

Supervisory Relationship

• Received
  • Works under the direct supervision of Director, Workforce Development & Health Equity. Performance is assessed through review of work, integration, and cooperation within the Department and APCA, communication with all stakeholders, quality and timeliness of deliverables and associated criteria.
• Exercised
  • Supervises the employment team and assesses performance through review of work, integration, and cooperation within the Department and APCA, communication with all stakeholders, quality, and timeliness of deliverables and associated criteria.

Language Skills

Required

• Fluency in written and spoken English required.
• Superior written and oral communication skills.

Travel Required

In-city travel by personal vehicle for meetings, tasks, and errands as needed. In-state travel may occur. Mileage is reimbursed per APCA policy. 

Hours per Week

This is a full-time position, 40 hours/week. Generally, hours are 8:00 a.m. to 5:00 p.m.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear, and be able to operate a computer, printer, telephone, computer/projector combination, and photocopier.

Work Environment

Duties will generally be performed in an office setting with travel and associated accommodations throughout the local area, the state of Alaska, and the Lower 48 as needed.

NOTE: Any description of work is a picture of the major responsibilities of a position at a given point in time. Jobs are dynamic and assignments/priorities may change. The primary purpose of this description is to outline and communicate key tasks and expectations for the position. This description does not imply or create a contractual relationship. Alaska Primary Care Association is an at-will employer.