Processor Assistant

Position Title:                                  Processor Assistant

Reports to:                                       Vice President of Processing

Department:                                    Sales Support & Training / Branch

Location:                                           Corporate Remote / Branch

Position Type:                                 Full-Time; 40 hours per week 

FLSA Classification / Type:           Non-Exempt / Administrative

Supervises:                                       None 

POSITION SUMMARY

The Processor Assistant position plays an integral role in the mortgage origination loan process within ALCOVA Mortgage.  This position is responsible for reviewing and validating all information presented by the Loan Officer for set up of new files.  The Processor Assistant works closely with other Processor Assistants and Processors to ensure loan applications are thoroughly completed and adhere to Company, investor, and industry established standards.  The Processor Assistant must have excellent 'people skills' and be driven with the desire to ensure every application is handled with excellent care and attention.

DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

1. Reviews New Loan Applications through Encompass to determine if all information given by Loan Officer’s/Assistants are correct, including but not limited to; supporting documents, contract, and all package disclosures 
2. Orders all third-party reports including, but not limited to: Tax Transcripts, Preliminary Title Reports, Payoffs, Employment Verifications, Homeowner’s information (HOI), and Appraisals 
3. Utilizes the Encompass Task List to Support Loan Processors in all areas needed/requested
4. Maintains mortgage loan information confidentiality
5. Communicates to Team Lead if unable to achieve a timeline or to resolve an error
6. Escalates any suspected fraudulent files to Compliance Team

EDUCATION, EXPERIENCE, LICENSURE, AND COMPETENCIES

1. High school diploma, or equivalent education is required 
2. Ability to adapt to changing environments, situations, and job responsibilities
3. Ability to prioritize complex diversified responsibilities and multi-task in a fast-paced environment
4. Must be willing to assist teammates and build strong relationships with Loan Officers and Operations team members to achieve closing goals
5. Self-starting, self-reliant, highly motivated, ambitious, dependable, and driven to succeed
6. Technologically savvy and comfortable learning new computer systems and programs
7. Ability to operate under immense pressure and manage stress well
8. Knowledge of Encompass software strongly preferred
9. Must be trustworthy, honest, and able to continuously display a high level of integrity
10. Strong attention to detail and accuracy
11. Able to identify and resolve problems in a timely manner
12. Able to understand and respond appropriately to basic inquires
13. Able to read, write, and communicate using the English language sufficient to perform job functions
14. Ability to use Company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.)
15. Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.)
16. Well-versed with keyboard shortcuts and able to identity new ways to complete a task in less time
17. Relies on limited experience and judgment to plan and accomplish goals
18. Works well under general supervision
19. Able to handle deadlines and working within banking guidelines
20. Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

WORK ENVIRONMENT

 This job operates in a clerical office setting with climate-controlled surroundings, adequate lighting, and little or moderate noise when in the office.  These standards must be met if working remotely.   In this role, the individual routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.   

PHYSICAL DEMANDS

 This is largely a sedentary role; however, some filing and photocopying is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.  

EXPECTED HOURS OF WORK

 Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m.   Evening and weekend work may be required as job duties demand. 

 OTHER DUTIES

 This position performs additional duties as assigned, given adequate guidance and resources.  This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities and activities may change at any time with or without notice.