What are the responsibilities and job description for the Risk Quality Control Analyst-Hybrid position at Align Credit Union?
Role:
To improve the quality and accuracy of service delivery, member records and Credit Union data by reviewing, monitoring and correcting core output of Credit Union operations. Overall Supervision of area in the supervisor's absence including questions regarding day-to-day activities.
Essential Functions & Responsibilities:
Produce exception reports identifying defects and defect rates within core functions of Credit Union operations, according to departmental guidelines/time frame.
Provide operational and exception reports to Executive Team and VP of Quality Control.
Work as individual team member on special projects that support the improvement of service quality, member records and Credit Union data. These projects may include, but are not limited to: QC review processes, new products and services, changes in products and services and/or assistance with the development of new reports.
Identify and note exceptions, identify factors causing exceptions, effect corrections and make recommendations to modify operations to reduce exceptions.
Review account and consumer loan documents to ensure accuracy and to identify trends.
Work with Vendor Management and Audit as needed.
Participate in staff education and training to increase awareness of Retail/Consumer Lending quality control.
Provide support to new account verification functions, offering decisions on accounts per branch request.
Perform other duties as assigned.
This is a hybrid position and requires a minimum of one to two days per week in office.
Salary : $21 - $26
