MEDICAL OFFICE ASSISTANT

SUMMARY:

Medical Office Assistant processes patient eligibility, patient registration, MPE, All Kids and CountyCare applications via on-line. Will be responsible for collecting applicable co-payments, establish payment plans and monitors patient payment activity. Will preform financial assessments, billing functions and update patient demographics.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets patients, answers telephones, schedules appointments and makes reminder appointment calls
• Assists to print provider’s schedules, verify appointments
• Assists to make new medical charts, pull charts and file charts following AMC’s medical records policies and procedures and/or Electronic Medical Record daily functions
• Registers all new patients, instructing the patient to complete registration and consent forms; enters data into computer
• Performs financial assessment and enrollment activities including:

o obtaining the patient’s insurance card or method of payment, making photocopy of card and filing as appropriate within the chart

o administering the sliding fee scale as part of the assessment and according to Federal Guidelines; reviews and assesses sliding fee scale applicant every six months

o documenting patient interviews and outcomes, submitting monthly reports on appropriate data

o assisting patients to complete and submit MPE,KidCare and CountyCare application

o acting as advocate between patient and third party payors, including Medicaid/Medicare

• Completes the patient “check out process”, scheduling the return appointment when needed, collecting payment, and closing the transaction by issuing a receipt and/or posting the superbill to the computerized medical billing system
• Performs balancing of monies and posting; prepares daily cash report and submits daily cash receipts to the Billing Department
• Maintains confidentiality of patient information and records
• Conducts internal referrals when needed
• Performs other related duties as assigned

This position requires compliance with all of Alivio’s written standards, including its Standards of Conduct, Joint Commission standards, all policies and procedures and Corporate Compliance requirements. Compliance will be considered as part of the regular performance evaluation.

SUPERVISORY RESPONSIBILITIES:

Manages and supervises staff listed below, including hiring, training, evaluating and managing performance to meet departmental efficiency and performance measures in keeping with the Union Collective Bargaining Agreement (CBA), Personnel Policies and Procedures and prevailing employment laws as appropriate

• None

KEY INTERRELATIONSHIPS:

• School based program staff
• Administrative Assistants
• Billing Staff

WORKING CONDITIONS:

OSHA Category 2 – Involves no regular exposure to blood, body fluids, or tissues, but may require unplanned tasks that involve exposure to blood, body fluids, or tissues.

QUALIFICATIONS:

Education:

• H.S. Diploma/GED or at least two years of relevant work experience.

Licensure:

• N/A

Experience:

• One year related experience, preferably in a health care setting. Experience working with IDPA, medicine and third party insurance preferred

Special Training:

• N/A

Demonstrated Competencies:

• Must have strong organizational, clerical and communication skills; bilingual Spanish/English; computer literate

Job Type: Full-time

Medical Specialty:

• Ob/Gyn
• Pediatrics
• Primary Care
• Urgent Care

Schedule:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Health care: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Commute:

• Berwyn, IL 60402 (Required)

Work Location: In person