Training Specialist

Description

Position Summary:

The Training Specialist will develop and implementation of an organizational learning and development program for our commercial Property and Casualty team, as well as create and conduct training programs for employees.

Standards of Performance:

• Develop comprehensive training curricula that align with the organization’s strategic goals and the Commercial P&C department needs.
• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Utilize instructional design methodologies to create engaging and effective training materials.
• Develop innovative and interactive training content, including presentations, e-learning modules, videos, job aids, and other learning resources.
• Create, organize, plan, and present various forms of onboarding, orientation, and skills training for employees.
• Work with leadership to develop unique training programs to fulfill workers’ specific needs to maintain or improve job skills, leveraging career pathing, labor forecasting, and individual development plans.
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Continuously review and update existing training materials to ensure they remain current, relevant, and effective.
• Incorporate feedback from learners to improve training programs over time.
• Maintain the organization’s learning management system (Applied Epic) by creating, uploading and organizing training materials, tracking employee progress, and generating reports on training effectiveness.
• Work design and implement pre-and post-training assessments to measure the impact and effectiveness of training programs.
• Work with the Employee Experience team to analyze data to identify areas of improvement and make data-driven recommendations.
• Maintain knowledge of the latest trends in training and development.
• Performs other duties as required.

Knowledge, Skills, and Abilities:

• Possesses a supportive and responsive manner with internal and external customers.
• Has ability to perform multiple tasks in a complex working environment accurately and efficiently.
• Proficiency in Microsoft Office applications, particularly MS Excel and MS Word.
• Natural attention to detail.

Requirements

Education and Experience:

• Possesses High School diploma or equivalent.
• Has three years or more of insurance -related experience
• Has three years or more training -related experience
• Experience with system integration and company mergers / acquisitions