What are the responsibilities and job description for the Lead Customer Service Professional position at AllTech Services?
We've been providing businesses and homeowners throughout Northern Virginia with professional heating, air conditioning, and plumbing services for over 20 years!
VOTED BEST CONTRACTOR TO WORK FOR IN THE EASTERN REGION – HVAC & Plumbing Magazine
VOTED BEST WORKPLACE IN VIRGINIA – Inc. 5000
AllTech Services, Inc. is growing, and we’re looking for a Lead Client Services Professional to take our Contact Center team to the next level. With over 30,000 Five-Star reviews , we don’t just deliver great service—we set the standard.
Why Join AllTech?
At AllTech Services , leadership is about more than just managing—it’s about mentoring, inspiring, and creating a workplace where every team member thrives . Our leadership team is accessible, supportive, and invested in your success. When you join us, you’re not just another employee—you’re family.
What We Offer :
Weekly Pay Bonuses – Get paid weekly with performance-based incentives.
Paid Time Off & Holidays – 80 hours of PTO 8 paid holidays, including your birthday!
Best-in-Class Health Benefits – We cover 80% of premiums with 100% coverage after deductible for medical, dental, and vision plans. Plus, free mental health sessions, chiropractic care, mammograms, and more.
401(k) with a True 4% Company Match – Invest in your future starting on day one.
Career Growth & Tuition Reimbursement – We invest in YOU with training, development, and career advancement opportunities.
Employee Perks – Over 100 discounts at restaurants, hotels, amusement parks, and more.
Company Culture Like No Other – Regular team-building events, happy hours, and epic holiday parties.
PLUS : Work in a modern, state-of-the-art office with a gym, gourmet kitchen, VR gaming, massage recliners, and even a soft-serve ice cream machine!
Your Role as a Lead Client Services Professional :
Be the first point of contact – Lead by example, ensuring every client interaction is professional, warm, and efficient.
Mentor & Develop the Team – Train, support, and inspire our Client Services team.
Drive Excellence – Ensure smooth scheduling, high customer satisfaction, and operational efficiency.
Use Cutting-Edge Technology – Work with industry-leading software that simplifies bookings and enhances customer experience.
Sell with Purpose – Recommend maintenance plans and earn commissions on enrollments.
Problem-Solve & Lead with Confidence – When challenges arise, you step up and find solutions.
What We’re Looking For :
- Proven leadership experience in a customer service or call center role.
- Strong communication & problem-solving skills – You’re a natural at handling customer concerns and leading a team.
- Tech-savvy mindset – Comfort using industry-specific software.
- Positive attitude & high-energy approach – You lift up those around you.
- A passion for customer service – You genuinely enjoy helping people.
Schedule : Monday - Friday : 10 : 30AM - 7PM
This is more than just a job —it’s a career with purpose, stability, and limitless growth potential . If you’re ready to lead a high-performing team, make an impact, and grow with the best , apply today! 🚀
Leadership #CustomerService #Hiring #CareerGrowth
