What are the responsibilities and job description for the Access Specialist position at Alluma?
Job Details
Job Location: Crookston, MN
Position Type: Full-Time
Salary Range: $18.32 - $21.40 Hourly
Job Shift: Day
Description
Essential Responsibilities (Access)
- Contributes to clients’ satisfaction and experience at Alluma through face-to-face and virtual interactions as well as telephone calls.
- Delivers exceptional client care by ensuring scheduling practices for providers are prioritized.
- Serves clients by answering questions, providing information, and assisting them in accessing recommending services.
- Contributes to the EHR integrity by ensuring client information is current and accurate.
- Portrays a positive attitude and approachable demeanor to ensure clients feel welcomed during the check-in and reception process.
- Navigates the EHR easily to access and retrieve information from the client record.
- Maintains client accounts and adheres to compliance standards by completing and processing paperwork, administering screeners, and obtaining signatures.
- Assists in the revenue management cycle by recording/updating demographic and financial information and collection client co-pays/services charges.
- Maintains operations by following policies and procedures reporting needed changes.
- Participates in quality improvement initiatives and the development of applicable procedures and standard work.
- Collaborates with the Licensed Psychologist regarding administrative assistance, documentation to support testing, test administration, and scoring.
- Performs additional duties as assigned or requested.
Qualifications
Required Education, Certification, Experiences
- High school diploma/GED; additional qualifications are considered an asset.
- Must pass a criminal background check through MN DHS NetStudy.
- Access to a personal vehicle and the ability and willingness to use the vehicle in carrying out position responsibilities.
- Valid driver’s license and insurable under the agency’s automobile insurance policy.
- Free from substance use problems for a period no less than 2 years.
Salary : $18 - $21