Employee Experience Operations Project Lead

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Do you enjoy tackling new challenges every day? If you enjoy a fast-paced environment and working in a close-knit team, then this is the right opportunity for you! As Operations Project Lead you will be an essential part of the Auto Operations Employee Experience team responsible for providing key project management support for the employee experience, including associate onboarding, engagement, and strategic initiatives. While adherence to our policies are key to our success, having fun and maintaining a positive attitude is required!

The Work Itself

• Collaborate with cross-functional leaders to develop and lead people projects aligned to strategic initiatives
• Champion new associates onboarding activities by developing processes to ensure new associates feel connected and engaged with the team.
• Advocate the employee experience through VOE and establish consistent processes across teams
• Provide leadership to DE&I and Engagement teams to further accelerate impact of initiatives
• Work with local associate engagement teams and leader admins to facilitate events across the business unit, including but not limited to giving back, community outreach programs, and town hall events
• Work with teams to build out tools for leaders that enable oversight (training, giving back, etc.)
• Determine best practices and suggest how to improve current practices and processes; develop recommendations, gain leadership buy-in and deliver results
• Responsible for performing internal and external research and analysis to support business operations and present findings to leadership team
• Oversee event/meeting content design along with the logistical infrastructure of the event to ensure participation is aligned with business objectives
  
  

Skills

The Skills You Bring

• Bachelor's degree or the equivalent combination of education and experience is required
• 3 years in call center environment within a leadership role - preferred
• Ability to work within ambiguity, create strategic vision, gain stakeholder buy-in and build out proposals
• 5 years of proven project management experience required
• Strong oral and written communication skills, and the ability to effectively create presentations for large and small audiences
• Knowledge of instructional design processes and techniques
• Organized and able to maintain logistics and multitask under pressure
• Business partnership skills, including good interpersonal skills with ability to work well with all levels of leadership across the organization
• Knowledge of project management tools and ability to effectively prioritize tasks
• Solid analytical, reasoning, and problem-solving skills
• Exhibit a strong work ethic and high degree of self-motivation
• High level of proficiency in Microsoft Office programs (Word, Excel, PPT, etc.)
  
  

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
  
  

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $70000 - $100000 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.