BDC Representative

Are you Organized, Driven, Excellent at Developing Relationships, ready to provide a Truly Exceptional customer service experience, and looking to get in a fast-paced, production driven industry? ALM is hiring BDC representative for our Kia South location!

As a BDC Representative, you will be tasked with growing and developing our business and relationships with customers and staff daily! We are looking for energetic, customer-focused BDC Representative who will help us expand and develop our client base! Does this sound like you? Apply now!

Responsibilities and Qualifications Our BDC (Business Development Center) Representatives are responsible for large amounts of inbound/outbound calls and emails daily.

Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits that Top Agents exhibit!

• Contact and communicate with customers to identify automotive needs
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly
• All appointments must be entered into the dealership customer management system
• Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
• Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
• Must be able and willing to make a high volume amount of calls a day
• Document all communication with the customer in the customer management system
• Complete internet lead management work plans on a daily basis
• High volume calls, ranging from 100-120 outbound calls per day and 50 emails each day
• Follow all dealership processes and procedures, high frequency of contact with customers
• Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
• Must be comfortable role-playing in front of team members during training
• Excellent customer service skills & motivation to be successful
• Be able to create and maintain customer relationships Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
• Must have reliable transportation to and from work for all scheduled working hours
• Advanced computer & phone skills Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls to customers preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus Great communication skills
• Able to multi-task in a fast paced environment
• Various language proficiency is always a plus
• Team player
• Self-starter, manages time and conditions
• Conducts themselves professionally at all times and works well under pressure
• Good interpersonal skills and ability to work successfully in a team environment
• Must be a minimum of eighteen years of age
• Maintain valid Drivers License
• Must be able to pass pre-employment screens

Job Type: Full-time

Pay: Up to $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $100,000