What are the responsibilities and job description for the Front Desk Supervisor position at Aloft - Green Bay?
Are you ready to make a splash in the hospitality scene? Join us at Aloft Green Bay as our Front Desk Supervisor and be the heartbeat of our vibrant hotel!**
**About Us:**
At Aloft, we pride ourselves on providing a lively and welcoming atmosphere for our guests. Our team is energetic, creative, and passionate about delivering exceptional experiences. If you thrive in a fast-paced environment and love connecting with people, we want you on our team!
**Your Role:**
As the Front Desk Supervisor, you’ll lead our front desk team in creating unforgettable first impressions. You’ll manage daily operations, ensure smooth check-ins and check-outs, and provide stellar customer service. Your positive energy will inspire your team to deliver top-notch experiences to every guest.
**Key Responsibilities:**
- Supervise and support front desk staff, fostering a fun and collaborative environment.
- Ensure efficient check-in/check-out processes, resolving guest issues with a smile.
- Handle guest inquiries and complaints with professionalism and enthusiasm.
- Maintain accurate records and assist in training new team members.
- Collaborate with other departments to ensure seamless guest experiences.
- Drive innovative ideas to enhance guest satisfaction and team morale.
**What You Bring:**
- Previous experience in hotel front desk operations or customer service.
- Strong leadership skills and a passion for hospitality.
- Excellent communication skills and a knack for problem-solving.
- A fun, energetic personality that can engage both guests and team members.
- Availability to work flexible hours, including weekends and holidays.
**What We Offer:**
- A vibrant work culture where creativity and fun are encouraged.
- Competitive pay and benefits package.
- Opportunities for career growth and development.
- Discounts on stays at Aloft and other Marriott properties.
**Join Us!**
If you’re ready to take the lead in creating memorable experiences for our guests and thrive in a dynamic environment, we’d love to hear from you. Apply today to become part of the Aloft Green Bay family!
**Let’s make every guest’s stay unforgettable together!**
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Experience:
- Hotel experience: 2 years (Preferred)
Work Location: In person
Salary : $17 - $20