What are the responsibilities and job description for the Front Desk Supervisor/Manager on Duty position at Comfort Suites/Days Inn/My Place?
Job description
Summary: Directly supervises all front office personnel and ensures proper completion of front office duties. Directs and coordinates the activities of the front desk, reservations, and all guest services while acting as Manager On Duty (MOD). Pay depends on experience.
Dress Attire: Business attire including name tag and comfortable, closed toe shoes.
Schedule: According to business needs, primarily evenings with weekends required. Full time availability required.
Duties
As Front Desk Supervisor:
· Train and supervise all front desk, reservation, and guest service staff
· Maintain appropriate records at each desk, including logbooks, registration systems, and auxiliary records
· Work front desk representative shifts as needed for busy periods or for efficiency
· One-on-one sales training with all front desk staff
· Employee discipline – coaching and counseling sessions with documentation when needed
· Maintain all front desk office equipment as needed
· Maintain all Superior Oasis and hotel brand standards at all times
· Assist the executive management team as needed
As Manager-On-Duty:
· Oversee daily/nightly operations of all three hotels using a combination of in-person and telephone communication
· Resolve guest-related issues as they occur
· Maintain security of hotel, including guests and staff
· Handle all emergency situations when/if they occur
· Serve as resource for all front desk staff
· Communicate any unusual occurrences and issues that require follow-up to appropriate managers and department heads
· Assist building management as needed
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- On call
- Overnight shift
- Overtime
Ability to Commute:
- Marquette, MI 49855 (Required)
Ability to Relocate:
- Marquette, MI 49855: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18