What are the responsibilities and job description for the IT Help Desk Technician position at Aloha Freight Forwarders?
Company Overview:
Aloha Freight Forwarders is seeking to hire an outstanding IT Helpdesk employee at its highly successful organization in Hawaii.
In business since 1956, Aloha Freight is the premier freight forwarder to and from the Hawaiian Islands, Alaska, and Guam. Our customers value us for our extraordinarily high level of service.
Key Responsibilities:
Support the IT Department, including assistance with day-to-day system maintenance and projects.
Necessary Knowledge:
Windows 10/11
Windows Server 2016/Windows Server 2019
Active Directory
General Helpdesk
Networking
Network Security
Remote Desktop
Roaming Profiles
iOS/Android support
Zoom Video/Audio
Additional Knowledge Preferred:
Windows Group Policy
Microsoft 365
Wyse thin clients
Accuterm/Terminal Emulation
Necessary Skills:
- Self-Management – Attention to detail with the ability to see the bigger picture. Ability to prioritize and manage multiple responsibilities, with a self-motivation to complete tasks on time.
- Problem Solving – Experience with researching and finding solutions to issues logically. Implements solutions with caution, backing up data when necessary, and always checking their work.
- Interpersonal - Desire to learn and be a team player. Exhibits a strong ability to develop working relationships with customers and vendors.
- Language - Ability to read, write, and speak fluently in English. Ability to read, write, and speak in other languages desirable. Ability to communicate professionally via all forms of media, both verbal and written.
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 2 years (Preferred)
Work Location: In person
Salary : $30 - $35