Commercial Loan Servicing Specialist

Position Summary

The Loan Servicing Specialist will be responsible for performing a variety of loan servicing functions for both commercial, real estate and consumer loans, which include but are not limited to the overall maintenance of active loan accounts.

Essential Functions

• Book new loans and review, for accuracy, loans booked by other employees.

• Review loan documents such as notes, mortgages, modifications, title policies, and Uniform Commercial Code 3 Financing Statements to prepare for imaging and filing.

• Ensure new loans contain proper documentation by securing missing information.

• Monitoring documentation with attorneys and title companies to meet policy deadlines. Perform final checklist sign off to ensure all credit, collateral, imaging and other documentation is satisfactory.

• Prepare payoff statements and other request forms in writing as needed.

• Process insurance updates (ensure all necessary insurance coverage provided as required), and follow up with insurance agents for renewal policies. This includes property, liability, builders' risk, and flood insurance.

• Handle any other loan servicing functions involving loan maintenance on an as needs basis.

• Review, sort and promptly deliver incoming mail for loan servicing department employees.

• Follow through for pertinent missing documentation prior to imaging and filing.

• Process loan payments and loan advance.

Job Requirements

• Strict attention to details and thoroughness in the completion of job duties.

• Using time effectively and efficiently, valuing the time of others, and concentrating efforts on important priorities and activities.

• Developing constructive and cooperative relationship with others.

• Strong interpersonal skills as demonstrated by courteous, informative and professional business demeanor.

• Honesty, integrity and ethical behavior, the consideration of ethical standards before making decisions and keeping promises.

• Using computers for various applications, such as database management and word processing.

• Detailed oriented with particular attention to follow through, for missing information in a timely fashion.

Education and Experience

• Associate Degree (AA), two-year Business College or technical school; or equivalent work experience (knowledge typically gained through 36 months banking loan servicing experience).

Knowledge, Skills, and Abilities

• Knowledge of banking operations and functions (knowledge of loan servicing a requirement).

• Excellent verbal and written communication skills.

• Excellent computer skills in Microsoft Windows, including proficiency in Word, Outlook and Excel.

• Ability to problem solve quickly, by using all available resources afforded by department and business partners.

• Ability to collaborate and relate well to all kinds of people, build appropriate rapport and constructive, effective relationships, and use tact and diplomacy to handle situations comfortably.

• Ability to speak and write clearly in order to effectively convey information so that others understand and as appropriate for the needs of the audience.

• Ability to apply common sense understanding to carry out written and verbal instructions.

• Ability to work independently with little supervision.

Physical Requirements

• Ability to sit for long periods of time up to 90% of work hours.

• Ability to use hands to grasp, handle or feel.

• Ability to use computer keyboard and system to enter data and process information.

• Ability to read a computer screen at a close distance.

• Ability to read, talk clearly so that others understand, hear, comprehend the written and spoken word, and see.

• Ability to use telephone to communicate with others.

• Ability to use office equipment such as scanner, personal computer, telephone, mobile device, copier, etc.

Working Conditions

• Moderate sound as in business office with office machines, computers, and people traffic.

• Open floor work environment.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.