What are the responsibilities and job description for the Client Relations and Acquisition Supervisor - Amegy Tower/Houston, TX position at Amegy Bank?
At Amegy Bank, people and culture are at the heart of everything we do. We live by the motto of "everyone counts" and recognize the diverse values and experiences each employee brings to our team. We grow when our employees are supported and thrive. Let us help you transform your career. Amegy Bank, here you grow.
We are looking for a Client Relations and Acquisition Supervisor to join ourRetail Banking Administration teaminHouston, TX.
Essential Functions:
Qualifications:
Requires a bachelor's in business, Finance or a related field and 2 years in banking/finance, customer service, sales and banking products or other directly related experience. Supervisory or leadership experience required. A combination of education and experience may meet requirements.
Benefits:
At Amegy Bank, we strive to create value for our customers, communities, employees, and shareholders. As a member of our team, we recognize the essential role you will play in our success. Our benefit plans are designed to help protect the health and well-being of you and your families, while helping you grow in your career.
We are looking for a Client Relations and Acquisition Supervisor to join ourRetail Banking Administration teaminHouston, TX.
Essential Functions:
- Responsible for exceptions, signature cards, risk management, coaching, hiring, discipline, etc.
- Supervises staff and coaches for the correct behaviors.
- Audits and manages the quality of all sales and operations.
- Complete reports and analyze data and trends as needed.
- Develops sales and operational incentives and campaigns to increase the performance of the team.
- Oversees the operations of the department to ensure compliance with applicable laws and regulations.
- Assist in the development of operational goals and benchmarks.
- Responsible for planning, implementing, and developing promotional and marketing initiatives as well as expanding the company's sales culture.
- Trains, coaches, motivates, and provides guidance to staff.
- Conducts staff sales meetings and educates staff on new and existing bank products and programs.
- Makes recommendations on staffing decisions and counseling.
- Responds to customer complaints and questions as needed.
- Other duties as assigned.
Qualifications:
Requires a bachelor's in business, Finance or a related field and 2 years in banking/finance, customer service, sales and banking products or other directly related experience. Supervisory or leadership experience required. A combination of education and experience may meet requirements.
- Knowledge of the banking industry including regulations and risk management.
- Advanced knowledge and demonstrated skills and abilities in sales and service techniques.
- Ability to handle all customer needs and turn negative customer experiences into positive.
- Ability to resolve all customer and employee needs, questions, concerns, and issues.
- Ability to hire, discipline, train, mentor, coach, and inspire all employees.
- Excellent customer service and problem resolution skills.
- Ability to make sound decisions, build relationship and work with a variety of clients.
- Strong communication skills, both written and verbal.
- Ability to coach and mentor retail staff.
- Ability to think strategically and network with other departments.
Benefits:
At Amegy Bank, we strive to create value for our customers, communities, employees, and shareholders. As a member of our team, we recognize the essential role you will play in our success. Our benefit plans are designed to help protect the health and well-being of you and your families, while helping you grow in your career.
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
- Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees
- Employee Ambassador preferred banking products
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