The Bilingual (English/Spanish) Customer Service Supervisor’s responsibility involves organizing, planning and directing of customer servicing operations. Directs the activities of the servicing staff responsible for handling incoming phone calls and emails, borrower requests for research, responding to emails and correspondence, issuing payoff quotes, reconveyance processing, and change in loan term monitoring. Maintains regular contact with cus...
Organize, plan, and direct Commercial Property Assessed Clean Energy (C-PACE) servicing. Enhance, develop, and maintain processes and procedures to ensure efficiency, accuracy, and quality of all deliverables. Train and develop Assessment Administration staff to service C-PACE assessments in accordance with agreed upon terms. Assist in leadership of multifamily and commercial servicing activities. Major Duties and Responsibilities. Manage C-PACE ...
Organize, plan, and direct Commercial Property Assessed Clean Energy (C-PACE) servicing. Enhance, develop, and maintain processes and procedures to ensure efficiency, accuracy, and quality of all deliverables. Train and develop Assessment Administration staff to service C-PACE assessments in accordance with agreed upon terms. Assist in leadership of multifamily and commercial servicing activities. Major Duties and Responsibilities. Manage C-PACE ...
Primary Position Objective. Service a large portfolio of commercial loans, in senior and subordinate lien positions, through construction and permanent phase of loan cycle. Major Duties and Responsibilities. Review and understand commercial loan documents to service loans in senior and subordinate positions in accordance with documented terms. Accurately input data into system of record to ensure commercial loans will be serviced according to the...
Primary Position Objective. The successful candidate will be responsible for reviewing Monthly and Annual reports, training on-site staff, and conducting on-site annual reviews and physical inspections of Florida Housing MMRB, SAIL, HOME, NHTF, CDBG and Low-Income Housing Tax Credit and other program properties. These duties include confirmation and comparison checks on income, assets and verification requirements, physical inspections of the dev...
Primary Position Objective. The successful candidate will be responsible for reviewing Monthly and Annual reports, training on-site staff, and conducting on-site annual reviews and physical inspections of Florida Housing MMRB, SAIL, HOME, NHTF, CDBG and Low-Income Housing Tax Credit and other program properties. These duties include confirmation and comparison checks on income, assets and verification requirements, physical inspections of the dev...
The Investor Reporting Manager organizes, plans and directs the Investor Reporting Department’s reporting, remittances, invoicing, reconciliations, deductions and other related tasks. Establish guidelines, procedures and processes required to increase and maintain efficiency and quality control in relation to client/investor reporting and client satisfaction. Ensure the Investor Reporting department is current regarding regulatory and client chan...
