What are the responsibilities and job description for the Service Manager position at Another Broken Egg Cafe?
Service Manager
Another Broken Egg Cafe is an award-winning breakfast, brunch, and lunch concept, specializing in unique creations and a culture you'll love. With daytime-only hours, our teams benefit from no night shifts, ever, along with competitive compensation and benefits!
Our “Indulge in You” Philosophy:
In addition to offering no night shifts ever and our fully chef-curated menu, our #1 priority has always been service. In fact, it’s one of our 5 core values. We care about our guests, and we care about you! That’s where our “Indulge in You” culture begins – each day, we put our team members first and strive to go above and beyond for them! They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for our guests.
Another Broken Egg Cafe’s 5 Core Values:
- Generosity- We give back to the people and to the communities that we serve.
- Growth- We are committed to expanding our brand, organization, and ourselves.
- Integrity- We do the right thing with integrity and respect.
- Service- We are engaged and passionately strive to go above and beyond.
- Results- We are accountable to deliver for guests, franchisees, and each other and do so with a sense of urgency.
Our “Indulge in You” approach is one of the reasons why Another Broken Egg Cafe continues to be one of the fastest growing full-service restaurant companies in America. So, come grow with us and see what the hype is all about!
Employees are eligible for the following:
Employees are eligible for the following:
- One Shift - No Night Shifts Ever!
- Competitive quarterly operational performance bonus
- Opportunity to grow your career with a great company and great people!
- Leadership Development Training
- Free Meals and Discounts
- Health Insurance w/ FREE Telemedicine Services
- Dental & Vision Insurance
- Employer Paid Life and AD&D Insurance
- Supplemental Insurances
- Employee Assistance Program
- Robust Reward and Recognition Program
- 401(K) Retirement Savings Program
- Instant Pay
- Paid Time Off & Holidays
- Paid Parental Leave
Service Manager Job Summary:
The Service Manager will assist the General Manager in managing and overseeing the daily front of house operations of the cafe.
Supervisory Duties & Responsibilities:
- Hires and trains FOH cafe staff
- Organizes and oversees FOH staff schedules
- Conducts performance evaluations that are timely and constructive
- Handles progressive discipline of FOH employees in accordance with cafe policy
Duties/Responsibilities:
- Ensures customer satisfaction with all aspects of the cafe and dining experience
- Ensures compliance with health, safety, food handling, and hygiene standards
- Ensures all pertinent staff members have a current sanitation & safety certification
- Handles customer complaints, resolving issues in a diplomatic and courteous manner
- Ensures compliance with alcoholic beverage regulations
- Manages inventory and purchases food and supplies when necessary
- Maintains sales records and tracks cash receipts
- Prepares and submits operations reports and other documentation as requested by General Manager
- Performs other duties and support functions as assigned
Required Skills/Abilities:
- Strong supervisory and leadership skills
- Excellent interpersonal skills with a focus on customer service
- Excellent time management skills
- Excellent organizational skills and attention to detail
- Familiarity with food handling, safety, and other restaurant guidelines
- Proficient with Microsoft Office Suite or related software
Education and Experience:
- High school diploma or equivalent required
- 3 years of previous restaurant experience required; management experience preferred
- Successful completion of corporate’s 6-week training program required
- Achieve a passing score on the ServSafe exam or possess a valid ServSafe certification
Physical Requirements:
- Ability to traverse all parts of the restaurant quickly
- Prolonged periods of standing and walking
- Must be able to lift 25 pounds at times
This job description is not an exhaustive list of all duties, responsibilities or qualifications associated with the position. Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Another Broken Egg of America Franchising, LLC is an equal opportunity employer, visit anotherbrokenegg.com/employment-jobs for more details.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.Another Broken Egg of America Franchising, LLC (ABE) is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ABE is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the HR Department at HR@anotherbrokenegg.com or (910) 839-0644.
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