What are the responsibilities and job description for the Helpdesk Analyst position at AppLab Systems, Inc?
Role Name: Help Desk Analyst
Location: Philadelphia, PA
Duration: Contract
Job Description
Minimum 4 years of experience working in single point of contact help desk.
Experience using Grouplink's Everything Helpdesk application.
Strong customer service skills telephone etiquette.
Good team-oriented interpersonal skills.
Good organizational skills.
Good analytical and problem-solving skills.
Good oral and written communication skills (technical and non-technical).
Strong understanding of the ACD system and trouble ticket process.
Thanks & Regards
4365 Route 1 South, Suite 105
Princeton, NJ 08540
Bhavesh Sharma
609-766-0092
bhavesh@applabsystems.com
Location: Philadelphia, PA
Duration: Contract
Job Description
Minimum 4 years of experience working in single point of contact help desk.
Experience using Grouplink's Everything Helpdesk application.
Strong customer service skills telephone etiquette.
Good team-oriented interpersonal skills.
Good organizational skills.
Good analytical and problem-solving skills.
Good oral and written communication skills (technical and non-technical).
Strong understanding of the ACD system and trouble ticket process.
Thanks & Regards
4365 Route 1 South, Suite 105
Princeton, NJ 08540
Bhavesh Sharma
609-766-0092
bhavesh@applabsystems.com
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