Role and Responsibilities

The Service Department Technician performs administrative duties planning, directing, coordinating, and supervising the electrical operations and maintenance of various Arrow Electric jobs and projects; performs related work as required. This includes:

• Manage through subordinate supervisors
• Plan, organize, and direct the work of a large group of technical, professional, craft, and clerical employees
• Develop efficient and thorough procedures for quality control of information and completion
• Proactive and reactive management of all service personnel (training, motivating, development, safety, etc.)
• Use sound judgment and take appropriate action in emergency situations
• Direct record keeping activities
• Prepare comprehensive and detailed reports
• Improvise and adapt new methods to expedite work assignments/projects
• Deal tactfully and effectively with engineers, contractors, representatives of other utilities, and customers
• Develop subordinates through performance feedback, and motivate subordinates to maximize productivity
• Establish and maintain a work environment to enhance both employee morale and productivity
• Other additional related tasks and duties as needed

Qualifications and Education Requirements

Minimum of a High school diploma or equivalent;

Associate’s degree or further education in a related field encouraged;

5 years’ experience as a journeyman/foreman plus managerial experience;

Experience in estimating, planning electrical projects, and familiarity with contract work required;

Minimum of OSHA 30 completed.

Work Environment

This job operates in a field environment. Electricians may be involved in construction or maintenance usually work a 40-hour, five-day week plus overtime when required. Working conditions can change dramatically from one job to another, varying from indoors in clean

conditions to outdoors on scaffolding, and to confined and restricted locations. May require working in extremely bright or inadequate lighting conditions; exposure to contaminants and exposure to sounds and noise levels that are distracting or uncomfortable.

Physical Demands

This is largely an active role. Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials; Requires repetitive movement; climbing ladders, scaffolds, or poles; standing, walking and running; using hands to handle, control, or feel objects, tools or controls; and bending or twisting.

Preferred Skills

First Aid/CPR/AED, Arc Flash, Confined Spaces, Fork Lift, Medium/High Voltage, Project Management

Excellent communication skills, Technical Management, Quality Focus, Ability to use basic Microsoft programs and email, Resource and Time Management, Knowledgeable in materials, methods and tools.