What are the responsibilities and job description for the B2B Customer Service Representative (Logistics) position at Arvato?
This role is responsible for providing industry-leading service while meeting the quality and KPI expectations at Arvato. Responsible for supporting business objectives to ensure client satisfaction with products and services.
Your Tasks
- Oversee customer accounts to ensure SLAs are met and create, generate, and maintain reports (daily, weekly, monthly as required by the customer) used for internal and client communications.
- Responsible for monitoring processes related to customer specific requirements and order management for our ecommerce businesses.
- Manage inventory updates, promotional planning, customer return cases, and inbound planning.
- Prepare and maintain status reports, modify schedules, prepare status reports for management, clients, or others.
- Assist the Account Manager in providing data, advice and resolving problems.
- Work closely with operations to ensure program requirements are met on a daily basis and prepare for and participate in business reviews with the customer.
- Create deliveries daily and monitor order processing.
- Monitor stock availability to ensure that all orders are cleared in a timely manner.
- Support account and purchasing team to troubleshoot issues with orders.
- Communicate with customers on order status and expected delivery dates.
- Coordinate return shipments (e.g. create return labels).
Your Profile
- At least 3 years of Customer Service Experience.
- At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel, Power Point and Power BI required.
- 3PL, Supply Chain, Logistics or similar experience preferred.
- Ecommerce experience preferred.
- Strong organizational skills.
- Solid analytical ability and Strong verbal and written communication skills.
- SAP knowledge.
- Project management experience is a plus.
We Offer
- Medical, Dental, Vision, Life Insurance, and Disability Pay.
- 401(k) with company matching up to 6%.
- Paid Time Off, including paid holidays.
- Flexible Spending Accounts.
- Voluntary benefits such as legal and financial assistance, pet insurance, and more.
- Employee Assistance Program.
- Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
- Commuter benefits.
- Employee engagement activities.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- B2B Customer Service: 3 years (Required)
Work Location: Hybrid remote in Louisville, KY 40219
