What are the responsibilities and job description for the Assistant Front of House Manager position at Aspen Music Festival and School?
Description
The Aspen Music Festival & School (AMFS) Assistant Front of House Manager is part of the Front of House (FOH) team, which is responsible for all FOH operations from arrival to the end of each concert, ensuring exemplary customer service and safety to all AMFS patrons. The FOH team is a team of eight, led by the Front of House & Venue Operations Manager and Assistant Front of House Manager, and is present for all open concerts, rehearsals and events which occur at the festival's main performance venues in Aspen, Colorado. These facilities include our 2050-seat Klein Music Tent and the 500-seat Harris Concert Hall. Additionally, the FOH team is involved in events in the local Aspen Community, including recitals at Aspen Chapel, Aspen Center for Physics, Pitkin County Library, and more.
Responsibilities
- Assist the FOH & Venue Operations Manager with overseeing all members of the FOH team and creating schedules for staff, students, and volunteers.
- Train and manage ushers, outlining duties, house rules, and service expectations, including scanning tickets, greeting audiences, and properly addressing audience conflict or misconduct and issues regarding safety of our patrons.
- Serve as Event Lead for AMFS special events.
- Prepare each venue before every event, ensure program books are stocked and AMFS signage/materials are up to date.
- Ensure all venue entry points are staffed and set up at the proper time.
- Coordinate with the Director of Ticket Services to forecast and mitigate ticketing and seating issues during high-traffic events.
- Address all issues that arise related to seating or the Front of House in a professional and service-driven manner.
- Coordinate with the Director of Ticket Services to reconcile ticket sales, scans, and counts to ensure accurate attendance data.
- Assist the FOH & Venue Operations Manager with parking management at the Meadows Campus during AMFS open events.
- Perform other duties as assigned.
Requirements
- Must have management experience, preferably within a presentation hall.
- Familiarity with classical music and orchestral practices are a plus.
- Must possess an outgoing demeanor with strong customer service skills.
- Exceptional written and verbal communication skills with an eye for detail.
- Candidates must be able to prioritize well and complete multiple tasks quickly, efficiently, and calmly.
- A humble and durable sense of humor is strongly advised.
Dates
June 12, 2025-August 24, 2025
Compensation
$25/hour plus housing provided by AMFS (valued at a minimum of $4.91/hour depending on location.) Overtime $37.50/hour
Benefits include AMFS season pass and paid sick time.
Application Procedure
Please complete the online application process and attach your cover letter and one-page resume with references where prompted. PDF format only. No phone calls please.
Hiring Timeline
Application review to begin in January. Applicants who submit materials before February 10 will be given priority in the review process. Interviews will be scheduled to begin after February 10. Application to remain open until position(s) filled.
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Statement on Inclusion, Diversity, Equity, and Access
At AMFS, we are committed to becoming an anti-racist organization and believe that when people feel respected and included they can be more creative, innovative, and successful. While we have more work to do to advance diversity and inclusion, we’re investing to move our organization and classical music industry forward. In order to create and maintain a diverse community, AMFS does not discriminate in employment opportunities or practices on the basis of age, race, sex, gender, color, religion, national origin, disability, military status, genetic information, sexual orientation, or any other status protected by applicable state or local law.
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